ServiceNow Software DesignerDeveloper

Our Partner has an opening for a Sr. ServiceNow Software Designer to support a key program in their National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems operating systems commercial software government software and full integration of toolsets and servers. This position requires office presence 5 days per week.

REQUIRES: ACTIVE TS/SCI CI POLY CLEARANCE 8570 compliance

Responsibilities

• Oversee and guide team members in the deployment administration development and integration of the ServiceNow suite of tools on RHEL and Windows operating systems while facilitating collaboration with database developers on MariaDB requirements
• Lead the team in utilizing Agile Scrum and SDLC methodologies to coordinate track and deliver projects efficiently fostering a culture of continuous improvement and accountability
• Coordinate closely with Project Managers and Technical Leads ensuring clear communication of team progress risks and technical challenges
• Direct integration efforts with Cisco Network Services Orchestrator GOTS and other enterprise tools assigning integration tasks and ensuring successful outcomes
• Oversee the creation and maintenance of technical documentation by the team ensuring accuracy and completeness for operations users and providing user handoff training as needed
• Monitor the teams efforts to maintain IT system and application performance/availability while responding proactively to emerging issues
• Lead the team in hardening and securing systems supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts and ensuring all engineered solutions are compliant
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible Python Terraform PowerShell) and mentor the team in best practices for testing validation and verification
• Manage the troubleshooting diagnosis and resolution of complex system and service issues overseeing Root Cause Analysis (RCA) and driving continuous improvement
• Direct system performance analysis and tuning activities ensuring solutions are efficiently configured and optimized by the team
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC) ensuring the team meets deliverables achieves positive outcomes and stays within scope and budget
• Oversee the delivery of well-developed and engineered solutions as deployable packages ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements

TS SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years masters and 4 years bachelors and 6 years associates and 8 years or HS diploma and 10 years.

Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines.
Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history education and training.
The candidate must also have experience working within concept design engineering production and sustainment phases of ServiceNow system development lifecycle.
Experience with at least one of (Agile Scrum SDLC).
Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively.
Must be able to process and analyze information and trouble calls submitted by a customer (e.g. system administrator developer security specialist) make determinations and provide and implement solutions.
Strong communication skills for working effectively with clients and team members.
Strong organizational skills including attention to detail multitasking and critical thinking skills
Skilled in working within a team environment within a professional office setting.
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
Strong written and verbal communication skills.
Working knowledge of Service Now or other ITSM platforms.
Experience working with Microsoft Office products: Word Excel PowerPoint and Outlook.

DESIRED:

Certification: ServiceNow Certified System Administrator.

Cross platform and integration experience. Windows Linux Android Juniper and Cisco.

Experience developing and scripting within ServiceNow using languages such as JavaScript as well as integrating

ServiceNow with external systems using Java Python Perl or PowerShell.

Experience with databases including MariaDB.

About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ

Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris@