Crisis Training & Utilization Manager

Title: Crisis Training & Utilization Manager

State Role Title:Prog Admin Specialist II

Hiring Range: Up to $85810

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a motivated individual to serve as a Crisis Training and Utilization Specialist in the Crisis Operations division. This position supports the statewide crisis system by ensuring consistent effective use of the statewide VCC platform and other training resources. This position also monitors system activity delivers user training across modules and facilitates workgroups to identify and implement system enhancements. The ideal candidate combines strong communication and data skills with a passion for improving crisis response operations and demonstrates proficiency with technology tools and web-based platforms to support data-driven decision-making.

Key Responsibilities include:
Monitoring and analyzing VCC utilization and data quality.
Developing and delivering user training and supporting resources.
Facilitating stakeholder groups focused on module improvement and workflow consistency.
Collaborating with crisis system leaders regional partners and the VCC development team.
Communicating updates best practices and system enhancements to end users.

Minimum Qualifications

Experience in behavioral health crisis services or system implementation.
Strong facilitation skills with experience leading workgroups or training sessions.
Experience engaging organizational leadership and direct service staff.
Technical proficiency with web-based application.
Proficiency in data analysis and ability to create and use utilization reports.
Excellent written and verbal communication skills.

Additional Considerations

Experience with Virginia Crisis Connect (VCC) or similar crisis response platforms.
Familiarity with state-level behavioral health systems and crisis response models.
Background in project management or system enhancement processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

This position is eligible however not guaranteed for telework opportunities; availability hours and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration interested applicants must apply by completing the online application and/or submit a resume. However emailed faxed and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m. on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the website please contact

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: - Inquiries Only/No Submissions to include resumes.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.