Product Area Lead Cash & Card Services

Product Area Lead Cash and Cards Services

Within the Payments Family we are looking for a Product Area Lead for Cash and Cards Services.

Payments Family

At Payments we are pioneers. Payments are everywhere: millions of customers use our products every single day! We streamline we innovate we adapt improving step by step every day. Our ultimate goal To deliver a unified best-in-class experience for all our customers. Were on a journey thats customer-centric powered by technology and driven by smart determined people.

Product Area Lead Cash and Cards Services

As Product Area Lead Cash and Cards Services you will define and drive the short- and long-term strategy for products such as Commercial Credit card Apple Pay Google Pay and Cash related products at ING Netherlands. You will be responsible for growing our business and improving our Customer Experience and realize this by further digitizing and enhancing our payment journeys on our channels and creating a scalable future-proof payment this role you are keen to deliver a set of products and digital processes that are reliable scalable and secure but also provide the best possible customer experience for our retail and business banking customers.

Being responsible for the delivery in three Product clusters (Cash Commercial Credit Card and Mobile Card Enrolment) and for 8 squads you lead the way to create future proof payment products. And work closely with other families and business lines (such as Wholesale Banking Payments Centre Omni-channels Fraud & Cyber and Data Management). Together with them in the payment chain you will create and execute our ambitions.

The Product Area Lead has a responsibility for both the WHAT as well as the HOW. You will directly manage three Product Leads and work together with them and their this role you will orchestrate delivery base your decision on solid data-driven analyses set priorities based on impact manage dependencies and work on the strategy for Payments Products. You also have full responsibility for risk and data of the products in your area.

The squads in your area are predominantly situated in the Netherlands and are working closely with a few teams in The Philippines and India. Together with the Family lead two other Product Area Leads and one CoE lead you act as the Business Leadership team of the Family. Furthermore you team up with the IT Area Lead to closely align business and IT strategy and execution.

We are looking for:

A natural leader who can:

• Drive long-term digital and data driven strategy for how the product area will evolve to boost growth in customer experience and fees
• Display style flexibility to teams and adapt plan approach and behavior to the different needs and situations
• Understand and consider the underlying issues opportunities and dynamics of the organization with the ability to enhance cross domain cross business line and cross border collaboration (strong organizational sensitivity)
• Take responsibility steer strategy and realization based on facts and data supported by strong analytical skills
• Empower teams to act autonomously think out of the box and hold them accountable
• Simplify complexity and drive operational excellence
• Support yourself and other team members in development
• Make an impact through inspiring and energetic leadership

Proven track record and skills:

• A Masters degree ideally in Management and or Finances combines with a proven expertise in Payments Cards or Transaction Services to ensure strategic depth and domain authority.
• 5 years of leadership experience steering multidisciplinary teams in a high stake regulated environment (payments fintech or digital banking)
• Demonstrated ability to build scale and mature product organizations not just manage them
• Demonstrated experience in defining and executing large-scale transformational road maps (digitalization platform integration API first strategies cloud migration etc.)
• Proven ability to lead multi-year product strategies and connect them to business value customer experience cost optimization and regulatory compliance.
• Solid stakeholder management skills to ensure strong alignment internally and externally (interbank suppliers and regulators)
• Advanced capability to use data-driven insights customer analytics and experimentation methodologies to steer prioritization and product decisions
• Deep understanding of payment products specifics is a must (incl. market scanning end-to-end delivery risk management communication) additional sales or front office and operational experience is considered a strong advantage.
• Demonstrated success leading teams in scaled Agile environments with the ability to evolve the Way of Working.
• Brings strong people-management insights and capabilities with proven ability to develop talent foster psychological safety coach teams toward high performance and build an empowering culture across divers and distributed teams.
• Fluent in both English and Dutch with excellent written and verbal communication skills.

What do we offer

A challenging senior leadership position in the heart of ING Netherlands within a rapidly changing market where you can expect

• A great place to work with highly skilled professional colleagues
• Working on impactful payment products and innovations which are critical to INGs strategy
• Work Agile so new ideas come to life faster

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience
• 25-28 vacation days depending on your contract
• Pension scheme
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• Flexible working hours and hybrid working options
• A mobility card: choose your mode of transport for commuting each day with free public transport on weekends.
• Personal growth and challenging work with endless possibilities

Questions
Contact if you have questions on this vacancy. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.