Coordinator, Customer Service Corrugated
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join us in building Careers and shaping Experiences Beyond the Boxâ
About Usââ
At Atlantic Packaging every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (OntarioâQuebecâand United States)âwereâcommitted to sustainability customerâexcellenceâand community impact. Since 1945âweveâsupported local jobs and built a legacy of trust with our clients and team members. At Atlantic your ideas matter your growth isâsupportedâand your work makes a real impact.â
The Opportunityâ
We are seekingâCustomer Service Coordinatorâfor our Scarborough Tiffield site.âReporting to theâCustomer ServiceâManager theâCustomer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building andâmaintainingârelationships with customers is critical. Working to continuously improve the level of service by ensuring our customers requirements and organizational service targets are met. This role involves level of project management requires order creation status review and closing validation. Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills be able to multitask and have a strong customer service orientation.â
Whatâyoullâdoâ
Client Management:ââ
- Managing several client portfolios includes order entry status updates or tracking of open orders order closure tasks customâreportingâand cadence activity.ââ
- Specification / SKU maintenance;âvalidatingâupdatingâand controlling revisions / version and production routing options.ââ
- Communication skills verbally and written including email etiquetteârequired.ââ
- Client Inquiriesââ
- Intercompany Inquiriesâââ
- Expediting Ordersââ
- Management and interaction with client portals and / or other middle-ware programs EDI etc.ââ
- Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma credit or order holdsâetc).âââ
Project Management:ââ
- Working with Salesâregardingâactivities towards new account activation and onboarding. Includes credit approval status and advocation.ââ
- Follow up activitiesârequiredâtowards project development status includes design estimating and graphics approval. Includes colour / brand management fly sheet execution and spec completion in MIS system.ââ
- RFQ Process validationârequiredâbefore release of order to production spec review against quotation.ââ
- Understanding and application of unique requirements; C of C FSC GMP or other Food Safety order validationâ
Finance Support:ââ
- Providing support for price increases and other financial obligations clientsâare required toâfollow either by contract or other agreement.ââ
- Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems.ââ
Quality Review:ââ
- Assistâwith non-conformance investigationâcorrectiveâand preventative actions.ââ
- Assistâwith communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account.âââ
Experienceâ
- 3âyearsâproven experience in customer service proven to be customer oriented.â
- Strong communicationâskillsâbothâverbal and written.ââ
- Strong attention to detail and accuracy.â
- Ability to work cross-functionally and communicate effectively with various teams.â
- Generalâproficiencyâcomputer skills Microsoft products; Outlook Word Excel.ââ
- General analytical and problem-solving skills.ââ
- Self starterâbut also able to work within a team setting.ââ
âWhat We Offerâ
- Comprehensive health dental and vision coverage (dependents included)â
- Teamwork-focused culture with sustainability initiatives and social eventsâ
- A culture of appreciation through a point-based recognitionâ
- Opportunities for advancement and internal movementâ
- Educationâassistanceâfor continuous skill developmentâ
- Academic scholarships for employees childrenâ
- Safety equipment and PPE support programâ
Inclusion and Accessibilityâ
Atlantic Packaging is committed to fostering an inclusiveâaccessibleâand respectful environment for all candidates. If you require accommodation during the hiring process please contact our Talent Acquisition teamwereâhere to support you.â
Weâsincerely thankâall applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested only those selected for an interview will be contacted.â
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Atlantic Packaging Products provides sustainable packaging solutions and co-packing services to customers across North America. Visit us to learn more!
