Director, Global Support Operations US
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 125000 - 145000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Director of Support Operations is responsible for leading a scalable insight-driven operating model that strengthens customer experience while improving business efficiency and growth outcomes. This role focuses on expanding customer-facing service offerings reducing cost-to-serve and operationalizing fee-based services through smarter systems processes and cross-functional collaboration. With a strong management layer in place this leader operates at the strategic level designing infrastructure guiding priorities and driving enterprise-level impact.
Key Responsibilities
Operational Strategy & Business Optimization
- Design and scale support operating models that support growth margin improvement and service expansion.
- Identify and implement opportunities to lower cost-to-serve through automation process standardization and smarter tooling.
- Establish consistent operating standards across internal and external service teams.
Insights Performance & Decision Support
- Build executive-ready reporting dashboards and performance narratives.
- Translate customer and operational data into business insights that can be acted upon.
- Mature early-warning systems to surface operational risk and opportunity.
Cross-Functional Leadership
- Partner with Product Engineering Sales Marketing and Operations to reduce friction remove blockers and enable growth.
- Lead enterprise initiatives that improve customer experience and make it easy for our customers.
- Influence cross-departmental teammates through clear and data-backed recommendations.
Organizational Effectiveness
- Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization.
- Scale onboarding knowledge management and operational readiness to support growth.
- Ensure performance consistency across internal and partner-delivered teams.
Customer-Led Business Strategy
- Proactively identify customer and operational risks before they impact experience.
- Champion effort reduction and experience-led decision making across the business.
- Position Support Operations as a strategic growth partner rather than a reactive function.
What Success Looks Like
- Increased revenue enablement without proportional headcount growth
- Faster more predictable service delivery through disciplined operating models
- Strong alignment and performance consistency across teams
- Clear trusted insights that shape company strategy
- Customer Operations recognized as a driver of growth and operational maturity
Hire Range/Rate:
$125000 - $145000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical Dental and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity Equity and Inclusion
- Parenting
- Remote
- Women at REMAX
RE/MAX LLC & Motto Mortgage
Now is your chance to become part of a world-class industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard and important.
RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!
RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
RE/MAX International knows there's no place like home, and it will help you get there. With some 90,000 real estate agents in a franchise network of independently owned offices in more than 75 nations, the real estate behemoth sells homes from Argentina to Zambia. Residential sales ma ... View more
