Rooms Controller

Why Hilton Sandestin Beach

At Hilton Sandestin Beach we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach you become part of a community of leaders focused on your personal growth and long-term success.

What We Offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

About the Role:

To ensure that the resorts room inventory is controlled to maximize revenue and increase occupancy. To increase guest satisfaction by providing efficient and courteous guest service in accordance with the standard of the Hilton Sandestin Beach Golf Resort & Spa. To increase guest satisfaction and loyalty by ensuring room type and other special requests are fulfilled

Essential Functions:

• Pre-assigns incoming groups Hilton Honors guests and other Best Guests using the CRM report taking into account special requests and available upgrades.
• Monitors room type availability for groups to ensure that room types are available when total rooms are available.
• Monitors and processes upgrades.
• Monitors the tape chart daily to ensure that there are no match blocks.
• Coordinates with Reservations Event Planning and Revenue Management to ensure same day reservations requests are not overlooked.
• Coordinates with Engineering and Housekeeping in monitoring and managing out of order and blocked rooms.
• Demonstrates a working knowledge of all services and facilities in the hotel.
• Demonstrates proficiency in the hotels property management system ONQ.
• Attends weekly staff meetings with group resumes to understand groups blocks and needs.
• Monitors pending rooms and place reservations in Vacant/Ready rooms when possible.
• All other responsibilities as assigned by your supervisor.

Supportive Functions:

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions at the discretion of the manager based on the particular requirements of the hotel.

• Assists front desk with check-in and check-outs room re-assignments in-house moves and daily checklists when necessary.
• Answers reservations phone calls as needed and assist when call volume is high.

Job Knowledge Skills and Abilities:

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.

• Must successfully complete OnQ PMS and R&I computer-based training
• Must possess the skill required to perform various secretarial functions if necessary.
• Must have the ability to work under pressure without letting that pressure show to the guest.
• Must possess good organizational skills.
• Must be able to concentrate and exert good judgment as the front desk is a very busy area and the focal point of the hotel.
• Must have a good telephone voice and manner
• Must have some basic math skills.

Qualifications:

Education:

High school or diploma equivalent preferred.

Experience:

Previous hotel front desk or reservations experience required. Supervisory or previous Rooms Controller experience preferred.

Licenses and Certificates:

No special licenses required.

More about the Company:

Due to the seasonal and business nature of the hospitality industry employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies changes in personnel workload rush jobs or technological developments.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.