Job Description:
Job Title: Order Management Specialist
Schedule: Onsite M-F 8am-5pm
Interview: 30 Minute Onsite Interview with Team and Hiring Manager
Job Overview:
The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination accuracy and on-time execution.
The ideal candidate brings some project management experiencecomfortable working with timelines deliverables follow-ups and cross-functional communication.
This person is proactive and committed to completing all daily tasks with urgency even in an office environment.
The role requires strong ownership excellent follow-through and the ability to work efficiently in a fast-paced plant operation.
Key responsibilities: -
Demonstrate strong ownership: follow assignments from start to finish maintain accountability and ensure daily responsibilities are completed before end of day. - Schedule orders and manage ship date accuracy while considering plant capacity loading constraints lead times and PELT codes.
Review order details and ensure alignment with engineering planning production and supply chain requirements.
Communicate proactively with internal teams including supply chain production engineering planning and shipping to resolve issues or delays.
Monitor order status daily to identify BOM issues missing information customer requests and order discrepancies; escalate when needed.
Manage and track Customer Requests (CRs) ensuring professional and informative responses to internal and external stakeholders.
Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion.
Preferred Qualifications & Skills
Bachelors degree preferred (Business Supply Chain Management or related field); equivalent experience considered.
Experience in order management planning customer service or production support.
Some project management experience.
Proficient in SAP for order processing scheduling and CR management.
Strong Excel skills
Familiarity with manufacturing environments or electrical distribution products is a plus.
Strong attention to detail and accuracy with high-volume tasks.
Excellent time management and prioritization in a fast-paced environment.
Proactive solution-oriented and accountable for completing assigned tasks.
Required Skills:
Project Management and Supply Chain and SAP and Order Management Project Management and Supply Chain and SAP and Order Management
Required Education:
Bachelors degree preferred (Business Supply Chain Management or related field); equivalent experience considered.
IT Services and IT Consulting