Customer Success Manager High Touch (mfd)

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.

Were changing that by building the AI companion that frees nurses from admin giving them back up to 30% of time. We dont replace humans - we support and amplify their impact. Today 1100 care facilities trust voize and over 75000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs.

As a fast-growing team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Create real measurable impact in complex environments

At voize Customer Success is not just about keeping customers happy its about creating sustainable value in a complex and meaningful industry. As aCustomer Success Manager for High Touch you work with large care organisations where change is hard stakes are high and clarity makes the difference.

You will be a strategic partner to our customers turning complexity into action and driving lasting change at scale.

This is a high-touch high-impact role with real ownership.

Your Daily Business - No two days are alike

• Own a portfolio of Enterprise customers and act as their strategic partner

• Lead multi-stakeholder implementations in regulated real-world environments

• Design and run train-the-trainer concepts that scale

• Turn customer goals into measurable outcomes and value narratives

• Anticipate risks early and navigate them calmly and proactively

• Work closely with Product Support and Sales to continuously improve how we deliver value

• Contribute learnings patterns and improvements back to the team.

• Partner with the Technical Support and Customer Training teams

This role is about multiplying impact and creating value

Your Skillset - What you bring to the table

Youre likely a great fit if you:

• Enjoy complexity and dont need everything to be perfectly defined upfront

• Care deeply about the people you work with: customers and teammates

• Balance empathy with structure and clarity

• Think in systems not just in individual accounts

• Take ownership naturally and dont wait to be told what to do

• Want to help shape how Customer Success works as we grow

We thrive on teamwork. Go solo Nah. At voize the louder we work together the bigger the impact for our customers.

Growing together - what you can expect at voize

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving frontline workers more time for people

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely across Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

• You decide when you work best that means flexible working hours and a good hybrid set-up.

Ready to talk Apply now!

Were looking for entrepreneurs growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. Youre encouraged to apply even if your experience doesnt precisely match the job description.

Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. Voize welcomes people from all different backgrounds including age citizenship ethnic and racial origins gender identities individuals with disabilities marital status religions and ideologies and sexual orientations to apply.

Were excited to hear from you!

Required Experience:

Manager