Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

MAJOR DUTIES & RESPONSIBILITIES:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Assists in providing technical support troubleshooting and responds to support phone calls ticketing system submissions end user walk ins to support area and emails.
Directly Supports the end user community for Aviation located within the Airport Campus. This includes but is not limited to:
o The CLT Center Piper Lane Cargo 7 4900 Terminal
o Support involved may include but is not limited to:
PC deployment and recovery
Mobile device deployment and recovery (iPads Cellular phones)
Software Installation and Configuration
Project work as deemed when allocated as a resource.
Assists in reviewing specifications for new hardware and software.
Escort vendors or external technical partners to various areas of the airport if needed. These moments may specifically require access to a communications closet or escorting personnel to designated areas for support of an in-place technology or application for repair/replacement.
May at times make contact or collaborate with aviation tenants or airline personnel.
May at times contact a vendor for additional support or an on call for a supported system or application.
Involved in testing equipment software and assists in deployment of updates to enterprise workstations mobile devices (including cellular phones and tablets) and provide basic user training as appropriate.
Assists with projects related to technology refresh and operating system upgrades and assists with equipment inventory and asset management.
Assists in the preparation of documentation on resolution of technical issues on various technologies.
Assist with training of new team members
Provides non-complex resolution and support to technology users.
Performs related work as required.

SUPERVISORY RESPONSIBILITIES:
This job has no responsibility for the direction or supervision of others.

MINIMUM QUALIFICATIONS:

Required Education and Experience
At least two years of relevant college-level course work or an associates degree from an accredited college or university in Information Technology Computer Science or a related field

Less than (1) year of experience in an information technology support role including hardware software support

Any equivalent combination of training education and experience that provides the required skills knowledge and abilities

Required Licenses or Certifications

Valid Drivers License within state of residency
Ability to obtain and maintain a City Driving Permit (which is dependent on the status of a Valid drivers license. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment)

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of:
English grammar spelling and punctuation
Modern office procedures methods and computer equipment
The principles of business process management and incident management
Various software/hardware and operating systems
Principles and practices of inventory management

Skilled in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties often changing from one task to another of a different nature
Performing basic mathematical functions such as addition subtraction multiplication division percentages and ratios
Analysis and troubleshooting
Customer service

Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate effectively both orally and in writing
Test and evaluate hardware and software to determine efficiency reliability and functionality

WORKING ENVIORNMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA and Other Requirements
Positions in this class typically require sitting standing and walking.

Physical Requirements:

Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time.
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
Adequate vision hearing and speech required
Some use of power tools for mounting installing or removing equipment and/or related peripherals relating to technology. Personal Protective Equipment (PPE) is provided.

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions.
Comprehend written information in work related documents.
Ability to hear understand and distinguish speech.

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.