Looking for a long-term career in a high demand industry with a great career path for growth We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages paid time off & holidays full health benefits and a 401k match. We value what makes a family successful: commitment compassion hard work and a desire for each other to succeed. No matter your level when you join us we want to help you grow.
POSITION OVERVIEW
The Parts Sales Associate is charged with handling customer parts needs including telephone and direct contact at customer locations. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction while following RWC International Ltd. policies and procedures.
DUTIES & RESPONSIBILITIES
Direct sales to customers
Handle customer inquiries and parts needs on the telephone and at the customer location.
Maintain parts inventory parts displays and reference materials.
Respond to customer inquiries and needs for parts including telephone inquiries and direct contact with customers.
Identify customer parts needs.
Recommend requested parts as well as additional parts to support the customer needs.
Handle customer questions/problems and respond effectively to customers.
Explain the functions features and benefits of International and other stocked parts.
Negotiate key sales issues and handling objections as appropriate.
Close and secure the order.
Locate and provide the parts to the customer.
Complete sales transaction.
Follow all policy requirements when processing cash check warranty and credit card transactions.
Develop positive working relationship with key customer personnel and co-workers.
Maintain professional appearance.
Salary range for Outside Parts Sales Associate (depending on role and experience level) can range from $60000-$175000 annual salary.
ACTIVITY AND KNOWLEDGE REQUIREMENTS
Employee safety is a prime concern of RWC. This position is a safety sensitive position and requires a clean MVR to operate a motor on behalf of RWC and falls under the requirements of the RWC Drug and Alcohol policy.
Must be able to successfully pass a background check and a pre-hire drug and alcohol test.
M/F/V/H
This is not necessarily a list of all the duties responsibilities and requirements associated with this position. While theaccountabilities noted herein are intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.