Terminal Operations Intern

INTERNSHIP INFORMATION

The Metropolitan Airports Commission (MAC) Internship Program includes valuable leadership and professional development training opportunities to build your network exposure to MAC and the aviation industry and high-quality work experiences that will help you grow your career.

The Terminal Operations Departmentplays a vital role in ensuring the efficient operation of airport facilities. The team manages common-use resources coordinates maintenance and emergency responses. Serves as a key communication link between airlines ground staff and other stakeholders.

As a Terminal Operations Intern you will assist with routine inspections document facility issues support incident response and compliance activities. This position provides hands-on experience professional mentorship and opportunities to contribute to improving passenger experiences and operational efficiency.

To apply: click the Apply link located just above the position description log-in and follow the instructions provided.

Questions regarding this position can be directed to Yolanda Burckhardt at or .

Applications will be accepted until 3:00 PM on Monday February 2 2026.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process due to a disability please contact Tekia Jefferson at or .

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race religion color gender age nationality or disability.

• Support the assignment coordination and monitoring of MACs common-use terminal facilities and related equipment at MSP Airport.
• Respond to incoming service calls and other requests for assistance; is the initial point of contact and on-site response for operations and maintenance problems; coordinates corrective actions with appropriate parties; frequently communicates and coordinates with internal and external stakeholders as needed.
• Perform a variety of scheduling monitoring and coordination activities in accordance with MAC policies procedures and other applicable regulations.
• Assess and respond to facilities issues incident reports incident assessment escalation and other terminal response needs while closely collaborating and working with internal and external stakeholders.
• Other duties and projects as assigned.

Individual Contributor (IC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality-Making good and timely decisions that keep the organization moving forward
• Action Oriented -Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates-Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively-Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage-Stepping up to address difficult issues saying what needs to be said
• Instills Trust-Gaining the confidence and trust of others through honesty integrity and authenticity
• Self-Development-Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

MINIMUM REQUIREMENTS

• Currently enrolled in an undergraduate or graduate degree program ORbe a recent graduate (within 12 months from posting date) in Aviation Management Airport Administration or related program.

• Knowledge of airport operations.
• Knowledge of relevant Federal and State statutes and regulations pertaining to airport operations.
• Ability to operate two-way radio equipment.
• Familiarization with the Incident Command System.
• Private Pilots License.