Sales Operations Lead, Global Strategic Partners, AWS Specialist and Partners Sales Operations

AWS is seeking a Sales Operations Lead to drive data-driven decision-making and operational excellence for the Global Consulting Partner organization focused on our Global Strategic Partners (GSP). This role is crucial in leading and scaling mission-critical frameworks including goal setting key initiatives business reviews and data analysis to inform strategic recommendations in a rapidly growing complex environment.

Working closely with GSP leadership the Sales Operations Lead develops implements and manages sales processes systems and metrics to help Partner Development Managers and those involved in the sales process increase revenue growth and customer acquisition. Analyzes sales performance data to identify growth opportunities and process improvements. Partners with stakeholders to drive day-to-day operational excellence through sales process management performance analysis technology support business reviews operational planning and communicating actionable insights both verbally and in writing while fostering strong stakeholder relationships.

As the AI-powered sales landscape continues to evolve this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance sales processes and decision-making. The Sales Operations Lead will work closely with GSP leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organizations productivity and effectiveness.

Key job responsibilities
1. Documents and implements standardized sales processes and metrics including KPI definitions and goal cascades to support operational effectiveness.
2. Develops and manages pipeline qualification attribution to ensure proper distribution and resolves attribution escalations to ensure accurate financial reporting.
3. Orchestrates AI-human collaboration in the sales process and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems
4. Maintains sales tools data quality to ensure accurate reporting and forecasting
5. Implements sales workflows and automation to streamline process and improve seller efficiency
6. Conducts sales performance analysis on win/loss data conversion rates goal attainment and/or forecast accuracy to identify potential risks.
8. Prepares and drives regular business reviews with insights on pipeline health performance trends and operational efficiency.
9. Acts as primary point of contact to resolve stakeholders requests and execute daily operational processes.
10. Leads sales tools training and adoption initiatives to improve utilization and productivity.
11. Leads cross-functional projects to improve sales efficiency and processes.
12. Drives escalations gap-to-green and/or other issues to resolution.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- 7 years of sales operations or equivalent experience
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations
- Experience presenting to senior leadership

- Experience working within a high-growth technology company
- Bachelors degree or equivalent or experience using data and analytics to drive sales strategy and results
- Experience using data and analytics to drive sales strategy and results
- Understanding of AI capabilities and limitations in sales contexts
- Experience in prompt engineering and working with large language models

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at base salary range for this position is listed below. Your Amazon package will include sign-on payments restricted stock units (RSUs) and sales incentives. Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Mountain View - 147300.00 - 199300.00 USD annually
USA NY New York - 147300.00 - 199300.00 USD annually
USA TX Austin - 133900.00 - 181200.00 USD annually
USA WA Seattle - 133900.00 - 181200.00 USD annually