Summary

Job Description

Customer Solutions Associate

Salary: from aminimum of24140- depending on experience plusincentives of up to 20% of your quarterly earnings as well as an annual bonus.

Location: Leeds Thorpe ParkHybrid working.

Start date: We havestart dates from March 2026onwards Assessment Centres will be running in our office on Thursday 5th and Thursday 19th of February.

Rotational shift pattern: Week 1: Mon 9-5:45 Tue 9-5:30 Wed Day off Thur 9-5:30 Fri 9-5:30 Sat 9-4:00. Week 2: Mon-Fri 10:15-6:30.

Join us as aCustomer Solutions Associatein our contact centre youll help to navigate our customers journey and bring people back to financial health. Youll be the realfirst point of contactfor our customers answering inbound and making outbound calls.

Youll be the ear that listens to their financial struggles and the voice that guides them through it. Its hard work with a real focus onlistening skills making sure we achieve theright outcomefor our customers whilst working towardsKPIs.Its not for everyone but in this role you canmake a real impacton peoples lives.

What we are looking for:

• Demonstrable skills of supporting customers
• Great listening andcommunication skills
• To be apeople personand have an empathetic ear.
• Resilienceand ability to work towards and exceed targets.
• Enthusiasm passion anddedicationto achieve business and personal goals.
• Previouscontact centreexperience is desirable.
• Experience working in aregulatedenvironment is also desirable.

If youre excited about this role but dont meet every requirement dont worry still apply. Your unique perspective could be just what were looking for.

What youll get:

• A starting salaryfrom a minimum of 24140depending on experience
• Pay increasesincluding on passing probation at 6 months and reviewed at 12 months.
• A performance relatedquarterly incentive bonusand a discretionaryannual bonusfor a job well done earn up to an additional30%of your annual salary.
• 3% flexible benefits that you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.
• Hybrid workingfor the best of both worldscollaboration and focus.
• Free onsite parking saving you time and money.
• Recharge and refreshopportunities with 28 days of holiday plus public holidays and the option to buy up to five moregiving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones no matter what.
• A culture that celebrates you and supports your wellbeing with recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balanced resilient and feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networkslike Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we

Were on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times were one of the best places to work in the UK (were proud to be on their Best Places to Work list for the second year running). Why Because of the people who work here. Warm welcoming and super-talented. Its our people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day one youll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell youll be making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowell were committed to helping you growboth personally and professionally. We provide the tools support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture gender sexual orientation religion ethnicity age neurodiversity or disability - if youre passionate about making credit work better for everyone wed love to hear from you. Our strength lies in our people and were proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and be the voice that guides customers back to financial health.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process please contact a member of the Lowell Talent Team wholl be more than happy to support you.

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