Senior Project Manager

Please note: This role is contingent upon a contract award. While it is not an immediate opening we are actively conducting interviews and extending offers in anticipation of the award.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated strategic solutions to its public and private-sector clients. ICF has the expertise agility and commitment to design build and operate high-performance IT engines to support all aspects of our clients business.

Manager youwouldhelp coordinateagileteams to supportan Enterprise Call Centerutilizingthe ServiceNow this role you will serve as a key partner to the Program Manager in leading multiple sub-teams advising and engaging the client on key operational and strategic priorities tracking and supporting completion of high-quality deliverables andassistingwith team management tasks.

In addition successful applicants willdemonstratean ability and desire to continually learnnew technologiesin a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient flexible and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes.

Job Location

Remote within the US

Key Responsibilities

• ProficiencyinProject Management experience in an Agile software development environmentowningthe planning execution and completion of projects ensuring alignment with scheduled milestones and budget constraints.

• Experience conducting daily scrum stand-up meetingsfacilitatingSprint planning meetings and coordinating Sprint reviews retrospectives and burn-down charts

• Defineall project activities and milestonesrequiredto meetobjectivesand deliverablesto includesequencing tasksestimating effort with project team membersdeterminingthe critical path and leveling the project schedule

• Monitorprogram execution toidentifyobstacles/deviations from plan and takes corrective action as needed

• Conductscontinuous risk assessment and managementincluding developing measures to reduce risk in program execution.

• Works with stakeholders to developmetricsandcreatesreports for trackingmetrics andprogram execution

• Manages the contract includingbudgeting resource allocationand performanceincluding management of sub-contractor personnel

• Developsplansassignstasksmonitorsperformancecommunicatesprogressresolvesconflicts andescalatesissues

• Experience with all aspects of configuration management planning including configuration identification change control configuration status accounting configuration audits configuration documentation

• Maintain detailed and up-to-date project documentation including project plans progress reports and leadership briefings for key stakeholders.

• Ensure all project deliverables adhere toestablishedquality standards regulatory guidelines and agency policies.

• Proactivelyidentify assess and communicate potential risks associated with project development and execution.

Basic Qualifications

• Current active Public Trust Clearance

• US Citizenshiprequired

• Mustresidein the United States and work must be performed in the United States.

• 6 years of IT Project Management experience

• 1 years experiencewith Microsoft ProjectorVisio 2003 or greater

• 1 years experience with JIRA or other requirements work tracking tools

Preferred Qualifications

• Experience supporting Department of Homeland Security highly preferred

• 3 years experience managing distributed teams in support of geographically dispersed customers.

• 3 years experience withthe Agilemethodology

• 1 years of experiencemanagingServiceNowprojects

• Experience in telephony systems

• Project Management Institute (PMI) Project Management Professional (PMP) certification

• Certified Scrum Master (CSM) certification

• Knowledge and experience working with Rapid Application Development (RAD)Apps;to include CRM tools.

• The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.

• The ability to work closely with and explain technicalconcept/solutions tonon-technical client stakeholders.

• Active DHS orDoWPublic Trust

Professional Skills

• Excellent writing editing and proofreading skills.

• Strong experience presenting to stakeholders

• Strong analytical and problem-solving skills

• Ability to work independently and manage multiple projects simultaneously.

• Understanding oftechnical concepts in the relevant industry (e.g. software development engineering).

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.