AV Support Engineer, Empire State Building
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The AV Support Engineer will support audiovisual systems across The Empire State Building Observatory (ESBO) amenity lounges and conference rooms. The AV Support Engineer will provide prompt and accurate first line IT AV support assisting with AV hardware and software-related questions concerns and tasks. Responsibilities include ensuring reliable performance for events and meetings managing AV workflows maintaining exhibits and delivering white-glove service. This afternoon/evening position will require a five-day work week on site and holiday coverage is mandatory with overtime and double-time pay available.
RESPONSIBILITIES
- Operate maintain and troubleshoot AV systems (Crestron Biamp Tesira Shure PTZ cameras projectors BrightSign)
- Configure and manage Dante audio networking
- Provide technical support for events and hybrid meetings (Teams/Zoom)
- Support Observatory Exhibit hardware (turnstiles kiosks exhibits ticketing systems)
- Deliver executive-level support for high-visibility events
- Collaborate with IT/network teams on connectivity and cybersecurity
- Manage tickets in Salesforce and AV projects in
- Assist with Windows 11 patching imaging and content updates
- Document configurations SOPs and maintenance schedules
- Explore emerging technologies (including AI) to improve workflows
- Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio
- Support and maintain the ESBO hardware including turnstiles kiosks exhibits and ticket booths
- Perform daily AV system monitoring verifying the integrity and availability of all hardware server and systems
- Provide technical assistance to support a wide range of ESBO events (i.e.; movie night lighting ceremonies)
- When required assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services
- Assist in preventative maintenance schedules of kiosk turnstiles and ticket printers
- Identify troubleshoot and resolve various technical problems and ensure service levels agreement (SLA) are upheld
- When required provide helpdesk support for ESBO ESRT and building staff including the Property Management Office Building Engineers Maintenance Staff Security Staff and Front desk
- Ensure cybersecurity practices are incorporated into all IT and AV related work
- Provide timely responses to support requests via phone email or in person
- Follow departmental change management processes and protocols
- Provide executive level support to ESBO and ESRT senior leadership
- Provide support for key office automation software (i.e. Office 365 Team SharePoint Adobe)
- Provide timely updates to end-users and management regarding the status of reported problems/projects
- Review helpdesk tickets and escalate as necessary based on established guidelines and procedures
- Deployment of software updates upgrades and hot fixes including the imaging of new devices as required
- Assist with the planning and deployment of new and upgraded hardware and software products
- Assist other branches of Information Technology with projects and tasks
- Carry out other duties assigned or requested by management
- Maintain operation configuration documentation of all IT related issues
- Maintain PCI and SOX compliance for the Observatory
- AV SKILLSET:
- Control Systems: Crestron control systems (required); programming & DM NVX distribution (preferred)
- Medialon show control systems (preferred); Barco Overture automation & scheduling (preferred)
- Audio DSP & Control:Q-SYS design configuration and control (required); scripting & advanced integration (preferred); Biamp Tesira DSP configuration (required); certification (preferred)
- Audio Systems & Mixing: XLR-based audio systems signal flow and troubleshooting (required); Audio board mixing for live installed and hybrid environments (preferred)
- Microphones & RF Systems: Shure wireless microphone systems setup and coordination (required); Wireless Workbench monitoring and optimization (preferred)
- Networking & AV-over-IP: Dante audio networking setup and troubleshooting (required); Level 3 certification (preferred); Basic IP networking for AV systems (required); VLANs QoS and managed switch configuration (preferred)
- Lighting Systems (Theatrical & Architectural):Theatrical and architectural lighting systems integration (preferred); ETC lighting control platforms (Eos family) (preferred). DMX and sACN lighting networks configuration and troubleshooting (preferred)
- Video Conferencing: Teams & Zoom support (required); room design standards (preferred)
- Digital Signage: BrightSign player setup and content publishing (required); BrightSign Network (BSN) administration (preferred)
- Show Control & Automation: Medialon-based multi-system show control integration (preferred); Barco Overture automation for synchronized AV lighting and media playback (preferred)
- Exhibit & Experiential Support: Exhibit fabrication maintenance and support including AV integration during build and install (required); Coordination with fabricators designers and installers for permanent and temporary exhibits (preferred)
WHAT SUCCESS LOOKS LIKE
- Deliver reliable AV/IT support for Empire State Building Observatory and portfolio spaces
- Provide exceptional customer service for events and meetings
- Resolve issues promptly while maintaining cybersecurity standards
- Ensure system uptime and compliance with patching protocols
- KPIs:
- System uptime > 99.5%
- First response: P1 < 15 min; P2 < 1 hr P3 < 3 hrs
- MTTR < 3 hrs
- 30/60/90-DAY PLAN:
- 30 Days: Shadow ESBO Ops audit systems document configs
- 60 Days: Implement preventative maintenance assisted triage
- 90 Days: Optimize workflows complete patching formalize event playbooks
REQUIRED SKILLS / ABILITIES
- Strong understanding of AV and IT systems PC hardware OS and networking
- Strong technical aptitude and troubleshooting skills
- Outstanding communication and customer service
- Ability to manage stressful situations in a calm courteous and efficient manner
- Ability to make quick clear decisions with minimal supervision
- Ability to meet deadlines and strong attention to detail
- Excellent interpersonal oral and written communication skills
- Detail-oriented with strong organizational skills
- WORK SCHEDULE:
- Flexible schedule including ability to work nights weekends and holidays
EDUCATION & EXPERIENCE
- Bachelors degree in computer science Engineering or related field preferred
- 2-5 years experience in IT/AV support experience with exhibit support for museums or theme parks is highly preferred
- Certifications a plus: A Network Security CTS Dante Crestron Biamp QSYS
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Ability to work at heights using ladders
- Ability to move between offices
- Must be able to lift up to 50 pounds at times
WHAT YOU CAN EXPECT
- At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life AD&D STD (with Salary Continuation) and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital Accident and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional financial and legal support
WELL-BEING
- Generous paid time off
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$90000 - $100000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Microsoft Office
- Microsoft Outlook
- HVAC
- Mechanical Knowledge
- CMMS
- Analysis Skills
- OSHA
- Metal Building Erection
- Maintenance
- Painting
- Plumbing
- Auto Restoration
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
