Help Desk Technician II

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY:

The Help-Desk Technician II position requires the ability to work in a strong Christian environment and demonstration of Christ-like behavior and attitude in all job duties and responsibilities. Provides comprehensive desktop network and user support across Windows and macOS environments ensuring standardized configuration deployment and ongoing maintenance of PCs printers and mobile devices. Responsible for imaging deploying and supporting workstations; configuring operating systems security controls and productivity applications; and managing user accounts email and remote access within a Windows domain and Microsoft 365 environment. Supports wired and wireless networking VPN users and data cabling installations. Performs hardware repairs and upgrades documents service activity in the helpdesk system and collaborates with IT leadership to troubleshoot issues enforce security policies and improve systems and network infrastructure. Assists with document management solutions and provides technical support for departmental and organizational IT initiatives. .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Help-Desk Technician II s essential duties and responsibilities include the following. Other duties may be assigned.

Demonstrates of Christ-like behavior and attitude in all job duties and responsibilities in accordance with Article II of the Los Angeles Mission Inc. bylaws stating that employees of this corporation as a part of their duties as employees shall (a) be ready willing and able to participate in chapel or other Christian services held or sponsored by this corporation; (b) refrain from behavior during working and non-working hours that detracts from Christian conformity with Biblical standards as determined by this corporation; and (c) be spiritually ready willing and able to fulfill such other ministry functions and requirements as may be requested by this corporation.
Executes all tasks assigned by Director of I.T. while maintaining confidentiality regarding private and sensitive information in accordance with LAMs communitys needs and in support of LAMs Mission and Vision Statement objectives.
Participates in conferences and meetings virtually or in-person.
May be required to participate in the LAM Relias training onboarding platform as assigned by HR and immediate supervisor.
Maintains accountability physical security and prevents waste of Los Angeles Mission assigned property items and inventory including computers and electronic devices office fixtures and supplies.
Diligently plans prepares for and timely executes all recurring and specially assigned tasks with accuracy and with little direct supervision and periodically and routinely reports task progression as appropriate.
Responsible for maintaining firm standard setup for PCs and printers; install set up and provide support and troubleshooting assistance to personnel regarding PC hardware operating system software installation and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
MacOS desktop integration experience in a Windows domain is a must.
Support all users connected via network Wi-Fi and remotely connected VPN users as well.
Setup computer telephone and mobile phone equipment. Ensure proper installation of data cabling as well as wireless and mobile networking setup and configuration.
Configure the operating system with appropriate password encryption and anti-virus with email and Microsoft office applications.
Setup new user accounts with remote server access. Configure user email clients (outlook 2016/2019) security groups email groups mobile email and cell phone setup.
Office 365 desktop support
Adobe Photoshop or other photo imaging tools experience is a plus along with WordPress experience.
Perform repairs or replacement of computer related hardware as needed along with software and peripheral equipment updates.
Consult with IT management on problems found and possible solutions. Carry out our IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
Build upgrade maintain and configure IBM computers laptops and related peripherals.
Ability to prepare network patch cabling (Cat-6 plenum cat-5e).
Assist supervisor with technical tasks related to data services and support.
Create and verify workstation images for deployment using imaging software utilities (ghost image-x etc.).
Document all service call and history using our helpdesk log database.
Extend the use of the Laserfiche Document Management system to departmental users to efficiently manage store and retrieve electronic documents for increased productivity and integration with Microsoft Office applications.
Other duties as assigned by the Director of Information Technology.

Required Experience:

SUMMARY: The Help-Desk Technician II position requires the ability to work in a strong Christian environment and demonstration of Christ-like behavior and attitude in all job duties and responsibilities. Provides comprehensive desktop network and user support across Windows and macOS environments en...

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Help-Desk Technician II s essential duties and responsibilities include the following. Other duties may be assigned.

Demonstrates of Christ-like behavior and attitude in all job duties and responsibilities in accordance with Article II of the Los Angeles Mission Inc. bylaws stating that employees of this corporation as a part of their duties as employees shall (a) be ready willing and able to participate in chapel or other Christian services held or sponsored by this corporation; (b) refrain from behavior during working and non-working hours that detracts from Christian conformity with Biblical standards as determined by this corporation; and (c) be spiritually ready willing and able to fulfill such other ministry functions and requirements as may be requested by this corporation.
Executes all tasks assigned by Director of I.T. while maintaining confidentiality regarding private and sensitive information in accordance with LAMs communitys needs and in support of LAMs Mission and Vision Statement objectives.
Participates in conferences and meetings virtually or in-person.
May be required to participate in the LAM Relias training onboarding platform as assigned by HR and immediate supervisor.
Maintains accountability physical security and prevents waste of Los Angeles Mission assigned property items and inventory including computers and electronic devices office fixtures and supplies.
Diligently plans prepares for and timely executes all recurring and specially assigned tasks with accuracy and with little direct supervision and periodically and routinely reports task progression as appropriate.
Responsible for maintaining firm standard setup for PCs and printers; install set up and provide support and troubleshooting assistance to personnel regarding PC hardware operating system software installation and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
MacOS desktop integration experience in a Windows domain is a must.
Support all users connected via network Wi-Fi and remotely connected VPN users as well.
Setup computer telephone and mobile phone equipment. Ensure proper installation of data cabling as well as wireless and mobile networking setup and configuration.
Configure the operating system with appropriate password encryption and anti-virus with email and Microsoft office applications.
Setup new user accounts with remote server access. Configure user email clients (outlook 2016/2019) security groups email groups mobile email and cell phone setup.
Office 365 desktop support
Adobe Photoshop or other photo imaging tools experience is a plus along with WordPress experience.
Perform repairs or replacement of computer related hardware as needed along with software and peripheral equipment updates.
Consult with IT management on problems found and possible solutions. Carry out our IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
Build upgrade maintain and configure IBM computers laptops and related peripherals.
Ability to prepare network patch cabling (Cat-6 plenum cat-5e).
Assist supervisor with technical tasks related to data services and support.
Create and verify workstation images for deployment using imaging software utilities (ghost image-x etc.).
Document all service call and history using our helpdesk log database.
Extend the use of the Laserfiche Document Management system to departmental users to efficiently manage store and retrieve electronic documents for increased productivity and integration with Microsoft Office applications.
Other duties as assigned by the Director of Information Technology.

Required Experience:

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

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About Company

Los Angeles Mission

Do you want to join a world leader among missions that provide for the poor, restore the addicted, and eliminate homelessness? Los Angeles Mission exists to provide help, hope and opportunity to men, women, and children in need. Join us and help transform lives. We offer services to t ... View more

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