Medical AssistantCare Manager Assist (Union) 26-10

Position: Medical Assistant/Care Manager Assistant (Union)

Position code: 26-10

Position Location: All Sites

Current Work hours: 40HRS/WK

Compensation Range: $18.31/HR-$23.82/HR;

If Annualized: $39324.10-$49549.19

Position Dates: ASAP

Supervisor: Clinical Supervisor

Date Position Posted: 1/14/2026

Internal Deadline: 1/21/2026

Requirements: Candidates/Employees are required to have graduated from an accredited Medical Assistant education program and be certified or registered as a Medical Assistant or have graduated and received licensure from a related accredited/licensed programs (i.e. LPN RN). Two years of experience as a Medical Assistant experience in administering injections and Mental Health experience is preferred.

Testing Requirements: Critical Thinking

All internal and external job applicants are required to use UltiPro to apply for this position. Please see the Sanilac County CMH website at and click on Employment.

JOB DESCRIPTION

Job Title: Medical Assistant/Care Manager Assistant

Department: Outpatient Childrens ACT Residential

Location: Outpatient Childrens ACT DD

Supervisor: Clinical Supervisor

Shift: 8:00-5:00 Monday-Friday; as needed by department

Classification: Six (6)

Prepared Date: 10/08/2019

Reviewed By HR: 12/05/2019 10/15/2020 3/8/2022 10/06/2022

Revised By: Nicole Beagle COO

Supervisor Review: 10/15/2020 1/14/2026

Revised Date: 10/15/2020; 10/06/2021 1/14/2026

SUMMARY: Cares for and treats as directed by Physician by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Medical Assistant:

• Obtains diagnostic tests ordered by the clinic psychiatrists so as to contribute in the assessment of patients clinical problems and health care needs
• Performs and documents vital signs prior to client seeing the psychiatrist. (Documents Weight/Height waist measurements and childrens growth charts when appropriate)

• Educates individuals on medication side effects
• Performs and records AIMS testing as required.
• Participates in agency assessments and treatment planning as necessary. Including nursing BPS IPOS Meds Only Etc.
• Observe individuals medication box set up as ordered by MD.
• Dispenses professional samples as directed by agency psychiatrist/RN.
• Completes agency training for injectable medication administering. Administers injections to individuals once training is completed.
• Facilitate childrens clinic as assigned.
• Responsible for ordering all injectable medication and consulting with approved vendor as needed to coordinate ordering process
• Assist with obtaining prior authorizations of medications as indicated
• Documents and reports to physician psychiatrist RN or caretaker any significant symptoms reaction incidents etc.
• Completes releases of information.
• Communicates with psychiatrist homes caretaker physicians guardians etc as needed to assure adequate health care for individuals. Manages individuals assigned as applicable.
• Assist with facilitating communication between MD and clinical staff as indicated
• Links individuals with health care professionals in the community as directed by agency psychiatrist and treatment team.
• Prepare for clinic and documentation in the electronic medical record.
• Knowledge of systems procedures forms and timelines required by agency and certifying agencies including DCH CARF PIHP Medicaid OBRA Assessments etc. relative to job duties.
• Understands and practices Standard Precautions.
• Participate in mandatory meetings.
• Respond to medical emergencies and accidents involving the individuals we serve as the need arises in the agency sites.
• Perform other duties as assigned

Care Manager Assistant:

• Records verification for various needed items mailings annual/initial AFC paperwork Medicaid and Social Security benefits issues. Provide follow up for their team and supervisor.
• Verify signature pages and Release of Information forms have been received back for their team.
• Assisting care managers with linking and coordinating tasks Taking care of a variety of details.
• Assist in setting various appointments and calling individuals to follow up on missed appts at CMH.
• Integrated Health efforts-Skill Development for more independence/understanding medical appointments/assisting with necessary follow up care after appointments.
• Assist with residential placements.
• Assist with Lessons for Life (skill building billing).
• Must have good communication with CMs and other professionals regarding concerning issues which arise during visits/assignments.
• Monthly direct contacts
• Assist with HSW paperwork at Supervisor direction.
• Assist with HCBS and NCI projects annually.
• Participate in SIS assessments when appropriate.
• Assist CM Department with details in preparing for CARF Accreditation as requested.
• Liaison between court and DHHS and Clinician/CSM
• Assist CM Department with details in preparing for CARF Accreditation as requested.
• Perform other duties as assigned including tracking health information through Care Connect 360.
• CSMA that work with children must have 24 hours of childrens training a year.

COMPETENCIES

Sanilac CMH staff are dedicated to providing services to the community to improve lives. When they see a task that needs to be completed they step in to assist or are first in line to help the Agency in promoting recovery discovery and independence. Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole. Staff provide positive feedback and suggestions to improve the quality of care in the Agency. They hold their coworkers the individuals they serve and the community in high esteem.

To perform the job successfully an individual should demonstrate the following competencies:

Initiative/Organization/Reasoning:

• Takes initiative and steps in to take on difficult challenges.
• Willing to identify problems and work to resolve them in the early stages.
• Plans and organizes work activities and uses time efficiently.
• Properly organizes and carries out job tasks in a timely manner.
• Know and understands job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.
• Is enthusiastic about the Agencys Mission and is a positive influence for co-workers and individuals served.
• Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.
• Is willing to think outside of the box while able to make sound decisions and taking actions based on sound reasoning and weighing possible outcomes.

Ethics/Teamwork:

• Consistently treats all people with dignity and respect.
• Demonstrates expected ethics and principals.
• Accepts responsibility for actions and follows through on commitments.
• Demonstrates ability and willingness to work cooperatively and effectively as part of a team.
• Willingly acknowledges team members and co-workers value to your work.

Emotional Intelligence:

• Verbal and written communication is constructive effective respectful and clear.
• Willing to take the time to learn about co-workers personality so that working together is more effective.
• Willingness to ask questions listen to others ideas and understand how the impact of your work impacts your co-workers/team.
• Willing/Ability to be cost conscious

To perform the job successfully an individual should demonstrate the following competencies:

• RESPECT FOR INDIVIDUALS; consistently treats all people with dignity and respect.
• JOB PERFORMANCE ACCURACY/EFFICIENCY; ability to properly organize and carry out job duties completing a normal amount of work in a timely manner
• JOB KNOWLEDGE/SKILL; extent of job information and understanding possessed by employee.
• JOB ATTITUDE; amount of interest enthusiasm and positive intent shown on the job.
• FOLLOWS POLICIIES; demonstrates understanding of an adherence to policies.
• ADAPTABILITY; extent to which employee adapts to changes in work situation.
• COMMUNICATION; verbal and written communication are constructive effective respectful and clear.
• COOPERATION; establishes and maintains effective relationships.
• INITIATIVE; extent to which employee is a self-starter in attaining job objectives.
• JUDGEMENT/DISCRETION; extent to which decision and actions are based on sound reasoning and weighing of possible outcomes.
• PLANNING AND ORGANIZATION; Plans and organizes work activities/uses time efficiently.
• PROFESSIONALISM; Accepts responsibility for actions and follows through on commitments.
• TEAMWORK; demonstrates ability and willingness to cooperatively and effectively as part of a team.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Candidates/Employees are required to have graduated from an accredited Medical Assistant education program and be certified or registered as a Medical Assistant or have graduated and received licensure from a related accredited/licensed programs (i.e. LPN RN). Two years of experience as a Medical Assistant experience in administering injections and Mental Health experience is preferred. Must be DCH Certification within three months of hire.

• Candidates/Employee must also qualify as QMHP QMRP or CMHP where appropriate for population being served.
• For anyone working with children they must receive 24 hours of Childrens training per calendar year. A Minimum of three year of experience with examination evaluation and treatment of SED Children and families is required.

LANGUAGE SKILLS:

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHEMATICAL SKILLS:

Intermediate Skills: Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Has the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully an individual should have knowledge of Word Processing software.

CERTIFICATES LICENSES REGISTRATIONS:

Valid Driver License. Chauffeurs license; if transporting individuals that receive services.

OTHER SKILLS AND ABILITIES:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger handle or feel objects tools or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Sanilac County CMH embraces an employment environment that promotes recovery and discovery a person-centered approach to treatment/services and cultural competence. An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.

Welcome to Sanilac County Community Mental Health

AFSCME Employees

In your orientation you will find several benefits. You may want to take a moment to review the benefits listed below and costs associated with each of them. You must work over 30 hours per week to be eligible for medical and café benefits. Paid time off accruals are based on hours worked.

*Note if you do not need medical insurance $233.00 per month (less Social Security & Medicare Taxes) will be deposited into an annuity account. You will need to set up the annuity account through Nationwide Retirement.

For time off it is calculated upon the number of hours worked to reach the maximum benefit you must work 40 hours per week.

Required Experience:

Manager