Support Consultant
Share
Job Location:
Chandigarh - India
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Chandigarh
- Hybrid
Job Description
Customer Support is made up of 200 experts globally who providing professional efficient and effective technical support to Basware customers and partners in a manner that further enhances customer experience satisfaction and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Baswares number 1 AP solutions.
We are looking for a Support Consultant role with experience of 3 years preferably in a support profile.
The Support Consultant is responsible for our clients day-to-day assistance using our enterprise software application.
The Support Consultant will work alone and with assigned team members to provide timely and professional client support and issue resolution. The primary focus will be troubleshooting issues data analysis and advanced client education on software functions.
Role Accountabilities:
- Develops a strong understanding of assigned product solutions and technical platforms.
- Provide high-quality resolutions to customers while meeting defined support standards.
- Provide detailed technical support on assigned products to Basware customers.
- Assist customers with understanding product functionality.
- Prioritize customer support requests and maintain adherence to SLA commitments in all cases.
- Provide excellent customer service keeping a continued focus on making our customers lives easier and their work more valuable.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations.
- Troubleshoot potential defects and submit to product management with full analysis for bug fixing.
- Managing your own work queue and ensuring all are progressed and concluded in a timely fashion.
- Conduct remote sessions & calls with customers to progress issues where needed.
- Engage with internal departments to improve processes and ultimately customer satisfaction.
- Perform product installations / set up of environment to assist with troubleshooting issues.
- Comfortable to work in the Rotational Shift Timings.
Required Experience:
Contract
Key Skills
- Anti Money Laundering
- Design
- Admin Support
- Accountancy
- Data Structures
- Activex
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
