Quality Assurance Coordinator, Housekeeping

Come work as a Quality Assurance Coordinator Housekeeping with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Quality Assurance Coordinator to join the Environmental Services Quality Assurance Team. Apply today to join our team!

This role requires some travel to Vancouver Coastal Healths more rural sites.

As a Quality Assurance Coordinator Housekeeping with Vancouver Coastal Health you will:

• Support the achievement of Vancouver Coastal Healths (VCHs) broader organizational and quality improvement strategic direction.
• Participate in and support the administration of the regional Quality Assurance Program and ensure compliance to all criteria and organizational policies through auditing training of aides supervisors and managers and updating cleaning procedures for the department.
• Participate in the monitoring analysis and reporting of quality assurance and control imperatives for environmental services.
• Coordinate the implementation of new systems initiatives policies and procedures. Participate on various committees as required.
• Work with all levels of leadership across the organization all programs and sites and support point-of-care teams (physicians nursing and allied care) and interact with leadership clinical leadership patient and resident care management and corporate and support leaders.

This work is framed within VCHs commitments to our pillars of Indigenous Cultural Safety Anti-Racism Equity Diversity and Inclusion and Planetary Health.

Education & Experience

• Diploma in Environmental Management Business Administration Hospitality or a related discipline plus a minimum one (1) year recent related experience in a healthcare environment; or an equivalent combination of education training and experience.
• Valid BC Drivers License as local area travel within the VCH geographic area may require the use of a vehicle.

Knowledge & Abilities

• Knowledge of quality improvement principles and practices and methodologies measurement techniques and tools.
• Demonstrated knowledge of health facility support service operations including but not limited to housekeeping infection prevention and control basic microbiology evidence-based cleaning and disinfection practices handling multiple waste streams floor care and also the ability and skills to maintain consistency in performance.
• Demonstrated excellent facilitation and training skills and knowledge of adult education principles and practices.
• Strong desire and ability to work independently and manage multiple priorities with minimal supervision including excellent follow through skills.
• Ability to resolve issues and disputes.
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast-paced environment and the ability to provide guidelines and execution of cleaning standards.
• Strong written presentations and verbal communication skills.
• Strong computer skills with knowledge of Windows application including Word Excel and PowerPoint.
• Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition inclusion and support of all types and aspects of diversity at all stages of engagement with an understanding of the issues faced by people from equity-deserving groups.
• Physical ability to perform the duties of the position.

As per Ministry of Health policy all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care research and teaching delivering service to more than one million BC residents. At VCH we embrace thinking boldly taking smart risks and going first when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package including MSP extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports including counselling critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices diverse teams and inclusive environments which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities including Indigenous Peoples and members of racialized groups people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BCs Top Employers Canadas Best Diversity Employers and Canadas Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.