Senior Manager, Global Network & Infrastructure Operations

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Senior Manager Infrastructure will lead a multi-site infrastructure organization responsible for the reliability performance and evolution of Axons corporate network and core infrastructure services across hub offices and key sites. This leader will set and deliver service-level objectivesincluding 99.9% Wi-Fi uptime for RTO hub officesand will build the operational discipline and observability needed to detect issues early restore service quickly and prevent repeat incidents.

A major focus of this role is improvingwireless performance through RF excellence including resolving recurring connectivity issues in high-visibility executive/VIP areas (e.g. HQ locations with frequent Wi-Fi drops). Youll also modernize monitoring by operationalizing monitoring tools ( such as Thousand eyes or Dynatrace Aruba UXI) while bringing clarity and consistency across an existing ecosystem of network monitoring tools.

What Youll Do

Location: This role is eligible to be based out of one of Axons US hubs located in Boston or Scottsdale with travel up to 2030%
Reports to: Senior Director IT Operations
Direct Reports: 3

Leadership & Strategy

• Lead mentor and scale a high-performing Infrastructure team across corporate network site connectivity and operational excellence.
• Translate business needs (RTO readiness executive experience site growth) into a clear infrastructure roadmap with measurable reliability outcomes.
• Establish a culture of end-to-end ownership: clear service boundaries accountable incident leadership and disciplined follow-through.

Network Wireless & Site Reliability (Core Scope)

• Own stability and standards across Axons current stack including Aruba Central Aruba switching Cisco SD-WAN and Palo Alto ION.
• Deliver an explicit reliability target of99.9% uptime for RTO hub office Network and Wi-Fi with defined service ownership monitoring and response standards.
• Build and execute a wireless performance program grounded in RF fundamentals:
• Site surveys and spectrum analysis
• Capacity planning for high-density areas
• Channel/power optimization and interference mitigation
• Roaming/association/authentication troubleshooting
• Validation plans that prove improvement (not we think its better)
• Prioritize high-visibility areas where experience matters most (executive/VIP spaces key meeting floors critical collaboration zones).

Observability Monitoring & Incident Operations

• Modernize observability by implementing and operationalizing monitoring tools(dashboards alerting adoption into incident workflows).
• Bring order to an existing monitoring ecosystem (potentially including tools like ThousandEyes LogicMonitor and others): reduce noise improve signal quality and standardize what actionable means.
• Establish and enforce operational excellence:
• Incident response and comms cadence
• Post-incident reviews / RCA with tracked corrective actions
• Change management (peer review maintenance windows rollback plans post-change validation)
• On-call readiness and runbooks for repeatable failures
• Improve reliability metrics such as time-to-detect time-to-restore and repeat incident rates.

Vendor Circuit & Billing Operations

• Own multi-site vendor and circuit lifecycle management: inventory renewals change orders ISP coordination and escalation.
• Partner with Finance/Procurement to ensurebilling accuracy and prevent service disruption caused by vendor administrative breakdowns.
• Manage vendor performance with clear expectations escalation paths and documentation.

Cross-Functional Partnership

• Partner closely with IT Support Client Engineering/Collaboration Security Facilities/Workplace and Manufacturing/Operations to deliver end-to-end outcomes.
• Provide executive-ready status reporting on reliability incident trends risk and roadmap progress.

What You Bring

Experience & Leadership

• 1012 years in enterprise infrastructure/networking with 4 years leading teams (hiring coaching performance management).
• Proven track record operatingmulti-site environments with high availability expectations and strong stakeholder visibility.
• Strong incident leadership and operational maturity: youve built (or significantly improved) monitoring on-call RCAs and change control.

Technical Depth (Aligned to Our Environment)

• Wireless & RF expertise: ability to diagnose and resolve real-world Wi-Fi reliability problems (interference capacity roaming sticky clients mis-tuned RF AP placement).
  Strong working knowledge of:
  • Aruba Central (ops configuration standards troubleshooting)
  • Aruba switching (enterprise access/distribution patterns)
  • Cisco SD-WAN (site connectivity policy path performance troubleshooting)
  • Palo Alto ION (site edge/SASE operations reliability patterns)
  • Experience supporting hybrid environments spanningon-prem infrastructure and cloud dependencies.
  • Monitoring/observability experienceideally implementing platforms likeDynatraceand driving adoption into operational practice.

Ways of Working

• You simplify complexity: turning tool sprawl into a clean operational system with clear dashboards and meaningful alerts.
• Strong communication and executive presence; calm and structured under pressure.
• Passion for Axons mission to protect life accelerate justice and build safer communities.

Preferred Qualifications

• Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi).
• Experience with user experience monitoring such asAruba UXI or similar endpoint experience telemetry.
• Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations.
• Familiarity with ITSM practices and tools for incident/problem/change management.

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.