Product Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
AutoStore holds a simple yet powerful vision: to store and move things for everyone everywhere. Founded in Norway weve grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever with minimal environmental impact. Thats how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries and we grow continuously as a community of employees partners customers suppliers and connected technologies. Automation should make life easier and by listening carefully to our community we innovate to meet the industrys most complex needs. With AutoStore brands gain speed efficiency and improved workplaces. And much more floor space.
AutoStore moving things forward.
The Role
As a Product Support Engineer at AutoStore you will serve as a key technical expert providing comprehensive support to our partners. This role combines technical troubleshooting expertise with relationship management ensuring our partners receive exceptional service and maintain strong confidence in our solutions.
Key Tasks and Responsibilities:
Lead technical problem investigation and root cause analysis developing and documenting solutions that strengthen partner relationships
Respond efficiently to diverse support cases including incidents spare parts warranty claims delivery quality issues and robot repairs
Provide regular on-site support to partners and trade shows as needed demonstrating proficiency in all AutoStore modules
Attend and actively participate in weekly Technical Support meetings to stay updated and contribute insights
Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
Serve as an instructor in AutoStore Academy trainings sharing expertise and best practices with partners
Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Rulebook
Collaborate closely with internal teams including Sales R&D and others to ensure readiness for service and support and provide valuable feedback from the support department
Foster trusted relationships with partners and key stakeholders ensuring effective communication and problem resolution
Understand and can explain the key elements of AutoStore technology and business model
Key Qualifications:
3 years of experience in a hands-on mechanically or electrically focused technical environment
Skilled in both mechanical and electrical engineering fundamentals
Strong English and Polish written and verbal communication skills are required
Interest in working in a customer/parter facing capacity
Focused on embracing continuous improvement
Willingness to travel as needed
We Offer:
A Collaborative & Inclusive Culture where we celebrate and value everyones contributions encouraging diverse perspectives in decision-making.
Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise health insurance and a generous pension plan prioritizing your mental and physical well-being.
A Creative and Safe Workplace by joining a company experiencing rapid growth with the stability of being Norways first unicorn listed on the Oslo Stock Exchange.
International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company
Location for this role is in our offices in Koszalin Poland.
Application deadline: 30th of February. Please note that we review applications continuously if this opportunity excites you we encourage you to apply as early as possible! All inquiries are treated confidentially.
AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout.
