Night Manager, Pre-Opening The St. Regis London
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Job Summary
Night Manager
About the Hotel
Coming soon to the heart of Mayfair The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal.
With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisitea celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
This role is central to maintaining the safety efficiency and service excellence of the hotel throughout the night. You will represent property management respond to guest needs and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities
Operational Leadership
Serve as the hotels Manager on Duty during overnight hours
Oversee all property operations and ensure compliance with operational guidelines
Maintain a safe working environment for both guests and employees
Manage nighttime inventories and reporting requirements
Ensure all colleagues have full knowledge of emergency and safety procedures
Guest Experience & Issue Resolution
Deliver the highest standards of hospitality during the overnight shift
Personally manage and resolve guest concerns ensuring timely and effective followup
Support the guest relations process by documenting incidents and implementing preventative measures
Maintain visibility throughout the hotel ensuring a reassuring presence for guests
Financial & Administrative Support
Review relevant reports to monitor productivity cost control and goal achievement
Ensure appropriate cashhandling procedures are followed by all team members
People & Culture Support
Promote teamwork communication and positive morale within overnight teams
Keep colleagues informed about new operational procedures or standards
Support property safety programmes and encourage colleague engagement
What Were Looking For
We are searching for a confident and dedicated leader with a calm solutionsfocused approach and a strong commitment to luxury service. You should bring:
Extensive experience in guest services front desk or related hospitality operations
Strong decisionmaking skills and the ability to lead independently overnight
Excellent problemsolving skills and the ability to manage complex or urgent situations
Strong interpersonal and communication abilities
A professional presence aligned with the refined standards of St. Regis
Preferred Qualifications
High school diploma or GED; 4 years experience in guest services front desk or related field
OR
A 2year degree in Hospitality Hotel & Restaurant Management Business Administration or related major; 2 years experience in a related area
Why Join Us
Contribute to the opening of a landmark luxury property in the heart of Mayfair
Be part of a globally renowned brand known for its exceptional service culture
Access competitive compensation benefits and professional growth opportunities
Help define the overnight guest experience for one of Londons most anticipated hotels
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or any other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
