Universal Banker
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
To deliver a seamless one-and-done banking experience by responding to client enquiries across Personal Prestige and Private Banking. The role focuses on accurately understanding client needs resolving requests efficiently and identifying opportunities to add value while ensuring full compliance with product risk and legislative requirements.
Key Responsibilities:
- Serve as a primary point of contact for client enquiries across products and account activities providing accurate timely resolution across branch voice and digital channels.
- Deliver service excellence by resolving client demands in a one-and-done manner while adhering to FAIS KYC POPI and internal risk and compliance standards.
- Identify and act on client needs during interactions by promoting appropriate products services and digital channels contributing to sales growth and client satisfaction.
- Open amend transfer and close accounts in line with laid-down procedures ensuring accurate onboarding mandates and documentation.
- Understand and manage risk by assessing account conduct client information and supporting documentation escalating matters outside mandate where required.
- Educate clients on banking processes self-service channels and their rights and obligations under the Code of Banking Practice.
This role requires a dedicated individual who can thrive in a high-pressure environment consistently delivering excellence in client service and business development while adhering to strict regulatory guidelines and performance metrics.
Qualifications :
- National Certificate in Banking (NQF 5) or higher FAIS-aligned qualification in Banking Finance Business or a related field.
- FAIS Representative status is required in line with FSCA Fit and Proper requirements.
Experience Required:
- 1 to 3 years experience providing financial services advice operating within FAIS and FSCA regulatory frameworks.
- 3 or more years experience in banking within a regulated financial services environment with hands-on exposure to client servicing and transactional banking.
- Proven sales track record in a banking or financial services environment demonstrating the ability to identify opportunities influence client decisions and consistently achieve sales or service-driven revenue targets.
- Strong understanding of banking products client account conduct and end-to-end service processes with the ability to balance client needs and commercial outcomes.
- Must meet all FSCA regulatory requirements applicable to a FAIS Representative.
Additional Information :
Behavioural Competencies
- Checking Things
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing & Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
