In Room Dining Supervisor

• Supervise and lead the In-Room Dining team providing guidance support and training to maintain high levels of motivation and performance.
• Schedule and assign tasks to team members ensuring appropriate coverage during peak and off-peak hours.
• Conduct regular team meetings to communicate updates provide feedback and foster a positive working environment.
• Ensure all guests receive exceptional service during their In-Room Dining experience exceeding their expectations and addressing any concerns or complaints promptly and professionally.
• Monitor guest feedback and reviews related to In-Room Dining taking appropriate actions to improve service and address recurring issues.
• Oversee the efficient processing of In-Room Dining orders ensuring accuracy completeness and timely delivery to guest rooms.
• Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
• Maintain and enforce high-quality standards in food presentation service etiquette and cleanliness of dining trays and amenities.
• Conduct regular inspections to ensure compliance with health safety and hygiene regulations.
• Monitor inventory levels of In-Room Dining supplies such as cutlery glassware and amenities and coordinate with the procurement team for timely replenishment.
• Develop and implement training programs for In-Room Dining staff to enhance their product knowledge service skills and upselling techniques.
• Provide ongoing coaching and feedback to team members to help them improve their performance.
• Maintain accurate records of In-Room Dining orders expenses and other relevant data.
• Assist in preparing reports and providing data for management review.

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

• Proven experience as an In-Room Dining server or in a similar supervisory role within the hospitality industry.
• Exceptional communication and interpersonal skills to effectively interact with guests and team members.
• Strong leadership abilities with a focus on team building motivation and performance management.
• Sound knowledge of food and beverage offerings menus and service techniques.
• Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
• Proficient in using computer systems and software related to In-Room Dining operations.
• Flexibility to work shifts including weekends and holidays as per the hotels operational needs.

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time