Triage Caseworker

As a Triage Caseworker you will be offering support to all victims and witnesses of crime that are referred into the service (this includes self-referrals). You will provide victims and witness with information about the service and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. You will inform consult and empower victims to feel supported and informed about their support journey.

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

As a Triage Caseworker your main accountabilities will include:

• To provide a service to all victims and witnesses as appropriate.
• To manage a caseload of referred victims and witnesses.
• To access and guide victims and witnesses through administrative information and advice package including the use of a web-based information tool to inform victims at each stage
• To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice
• To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.  
• To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements court proceedings and wider criminal justice system procedures.

Qualifications :

As a Triage Caseworker you will contact to all referred victims and witnesses in the first instance. You will provide victims and witness with information about the service and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will inform consult and empower victims to feel supported and informed of their support journey. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. 

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

Good will look like the following:

• A confident professional and creative individual with a can-do approach 
• Responsive to pressure and change flexible and adaptable to sustain performance.
• Ability to build and manage relationships share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Additional Information :

Important information about this opportunity

Those interested in applying for this opportunity should review the Job Description & Person Specification & Person Specification to find out more. If you have any questions about the role or recruitment process please contact .

Additional Requirements: The NPPV (non-police personnel vetting) check requires that the post-holder has lived in the UK for the past 3 years with a few exceptions. Caseworkers will need to be available to work between 9am to 6pm Monday to Saturday. 

Contract: Fixed term - 12 months

Hours & work pattern: Full time 37.5 hours per week. 

Salary: 25585 per annum

Location: Victim First Leicestershire Police Headquarters St Johns Enderby Leicestershire LE19 2BX

Screening: Successful admission to post subject to enhanced DBS check police vetting check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies. While we may not be able to offer an immediate role successful applicants will undergo all relevant pre-employment checks enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter along with the completion of the screening questions to express your interest in this opportunity. Please note in the interest of safer recruitment and ensuring that applicants are a right fit for the role submitted applications must contain a CV satisfactory responses to the screening questions and information detailing interest in the role to be considered for this position.

Catch22s Commitment to Ban the Box

Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead we invite disclosures at interview stage and encourage them at the offer stage. Please see the opportunities Information Pack for more information.

Catch22 Justice requests no contact from agencies or media sales

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Remote Work :

No

Employment Type :

Full-time