Coordinator, Fleet Health
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are now looking for a Fleet Health Coordinator (Quality) to join our team that works with our this role you will play a key part in ensuring that foodpanda meets our goals in terms of quality and efficiency. The Logistics department is responsible for the entire lifecycle of our couriers from recruitment and onboarding to engagement and reactivation while also ensuring that every courier has a positive experience with foodpanda.
As a Quality Coordinator you will be in charge of making sure our rider service guidelines are followed by riders and review the set of guidelines regularly depending on rider behaviours and performance with a clear goal of ensuring we are delivering quality services to foodpanda customers.
Key Responsibilities:
Monitor rider service levels and investigate breaches or appeals when necessary
Enforce rider service guidelines to mitigate incidents and uphold operational standards.
Examine high level escalated rider issues and conduct full investigations
Ensure smooth investigation and handling processes
Ensure accurate reporting and documentation
Address online inquiries from riders as the owner of ticket SLAs.
Track your KPIs and ensure they are met
Collaborate with other departments to ensure a holistic approach to rider quality
Qualifications :
Minimum 1 year of proven experience in risk/compliance customer Service admin operations or HR roles ideally within the logistics e-commerce or tech industries.
Experience working with KPIs and performance management
Have knowledge of G-suite and SQL/BigQuery
Strong attention to detail able to demonstrate logical mindset and accountability
Additional Information :
About Pandora
In July 2024 Delivery Hero SE merged three of its market-leading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group and leading food and QCommerce
What We Offer
A dynamic and challenging working environment;
Flexibility- hybrid working environment- you will be valued by your output not your input;
Responsibility from day one in a fast growing and global company;
Competitive benefits including foodpanda credits health insurance unlimited annual leave
A vibrant and international team with diverse backgrounds
Remote Work :
No
Employment Type :
Full-time
Key Skills
- EMR Systems
- Employee Relations
- Typing
- Patient Care
- Clerical Experience
- HIPAA
- Computer Skills
- EMT Experience
- Medical Terminology
- Transcription
- Epic
- Phone Etiquette
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
