EDI Axway Support Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
About the Role
Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partners Do you thrive in a fast-paced environment where every incidentresolvedand change implemented makes a tangible impact If sowerelooking for you to join our EDI Axway Support team!
As an EDI Axway Support Administratoryoullbe the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management collaboratively with cross-functional teams to troubleshoot issues implement changes andmaintainthe stability of our EDI systems.
Key Responsibilities:
Incident Management
- Monitor and respond to EDI-related incidents quickly to reduce downtime.
- Troubleshoot issues in Axway systems and perform rootcause analysis.
- Escalate major issues while maintaining ownership until they are resolved.
Change Management
- Implement EDI configuration changes and trading partner setups as per changecontrol processes.
- Work with stakeholders to ensure changes are tested and deployed smoothly.
System Monitoring & Maintenance
- Use monitoring tools to proactively detect and fix potential issues.
- Perform routine maintenance patches and upgrades on Axway systems.
Collaboration & Communication
- Serve as the link between business users trading partners and IT teams.
- Provide clear and timely updates on incident progress and resolution timelines.
Documentation & Reporting
- Maintain detailed documentation for incidents changes and system configurations.
- Create regular reports on system performance incidents and change activities.
Performance & Capacity Management
- Closely monitor thread and heap utilization across the application stack.
- Ensure maximum performance without unnecessary scaling.
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Work Experience:
- 5 years of experience in EDI support preferably working with Axway tools (B2Bi Secure Transport).
- Strong knowledge of EDI communication protocols such as AS2 FTP and SFTP.
- Experience managing community and partnerspecific certificates.
- Ability to perform application upgrades and patch management with minimal downtime.
- SQL skills for analyzing and researching Axway application database tables.
- Hands-on experience with incident and change management processes ideally within the ITIL framework.
- Excellent troubleshooting and problemsolving abilities.
- Willingness and ability to work in a 24x7 rotational shift environment.
Nice-to-Have Skills:
- Familiarity with scripting languages such as Python or Shell for automation and troubleshooting.
- Experience using monitoring tools like NewRelic Splunk Nagios or similar platforms.
- Knowledge of cloud-based EDI solutions or cloud-integrated EDI workflows.
- Understanding of SOC2 and/or SOX compliance requirements as they relate to EDI operations and auditing.
Skills & Knowledge:
Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Interpersonal Communication
- Learning Agility
- Problem Solving
- Time Management
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible Puppet
- Citrix technologies like XenDesktop XenApp XenServer
- Operating Systems & Servers like Windows Linux Citrix IBM Oracle SQL
- Enterprise Resource Planning (ERP) Systems like Sage ASW SAP
- Software like Case Management System HR Information Systems Kronos(Timekeeping Software) PHS Health and Safety Management System
- Java Frameworks like JDBC Spring ORM Solutions JPA JEE JMS Gradle Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud Sales Cloud
- Internet Protocols like DNS HTTP LDAP SMTP Easy DNS No IP
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
