Infrastructure Support Senior Engineer-Infrastructure Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Infrastructure Support Senior Engineer-Infrastructure Management
Experience: 2-4 Years
Location: Noida
Shift: French Shift
Job Description
- Connect on calls when needed also support via emails chats and ensuring issues are addressed promptly.
- Document all incidents alerts events and problems using standard reporting methods.
- Follow-up to quickly addressed and escalated issues as necessary.
- Utilize checklists to ensure that identified problems are properly addressed.
- Adhere to ITIL standards and the companys quality management system to meet service level agreements (SLAs).
- Possess knowledge of computer systems IT infrastructure networks servers and their components.
- Support users for Logging Incidents Requests and Change using the ServiceNow ticketing tool
- Coordinate tickets to closure and handle some basic activities
- French Time zone to be adhered with France Holiday calendar.
Skills:
- Strong understanding of operating systems Google Workspace Active Directory VPNs ServiceNow firewalls network devices and Storage.
- Excellent written and verbal communication skills.
- Familiarity with ITIL framework and practices.
- Previous experience in an IT Service Desk role is a plus.
- Basic knowledge of user and security groups in Active Directory.
- A team player who is self-motivated and takes pride in delivering excellent customer service
- Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Qualifications :
- MCA / / Other Bachelors Degree
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
