Technical Service Representative, Roofing (GTA, ON)

What does the role involve

Day to day youll report to Regional Sales Manager Roofing concerning progress issues problems project needs. The primary function of this position will be

• Support sales services
• Provide technical support to the roofing target market of Sika Canada Inc.
• Promote the technical expertise of Sika Roofing in the market place

Tasks:

• Training of applicators to properly and efficiently install Sika roofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Oversee the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sika specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conduct final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator general contractor consultant architect building owner and Sika during the installation process.
• Advise the Regional Sales Manager Roofing concerning progress issues problems project needs.
• Assist sales and others with pre-job meetings roof surveys and warranty claim issues.
• Follow up on leak and warranty claim calls and complete necessary repairs as needed.
• Inspection of existing Sika roofs for warranty transfers warranty expansions and annual inspections.
• Participate in job meetings with contractors architects building owners Sika sales personnel and applicators.
• Meet with maintenance staff and or building owners to review maintenance items.
• Support Sales Marketing and Technical departments with miscellaneous items as needed including but not limited to trade shows models field tests roof tours etc.
• Perform other related tasks as requested by the Regional Sales Manager.

What do we offer

Well give you everything you need to excel in your role and one-to-one coaching. Youll enjoy a rare combination of autonomy and camaraderie as youll manage your own book of business while being part of a friendly professional team. Well give you lots of responsibilities including your own portfolio of customers and these might be trades experts project managers or company leaders. From there well trust you to do whatever it takes to deliver outstanding results. Go the extra mile and well reward you with unrivaled support with a team of business developers and technical support experts.

Why should you apply

We have an excellent mix of people and some of our best Technical Service Representatives joined us with a minimum level construction experience. Success at Sika is down to teamwork and ability no matter what your background.

Qualifications :

What you need is:

• Bachelors degree preferred or equivalent work experience.
• Experience in the roofing industry.
• Technical knowledge of low slope commercial roofing system installation.
• Ability to thrive both independently and in a team environment.
• Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts.
• Excellent time and territory management skills.
• Must be persuasive customer focused and a team player.
• Proficient computer skills including MS Office Suite and smartphones.
• Must maintain a professional business appearance in accordance with Sika dress policy at all times.
• Career advancement may require domestic and/or global mobility.

WORKING CONDITIONS/ PHYSICAL DEMANDS

• Required safety training including WHMIS and working at heights.
• Ability to physically apply Sika roofing products as needed with associated equipment as trained by Sika
• Ability to lift up to or exceeding 20KG
• Ability use ladders scaffolds and swing stages
• Follow industry and Sika standards for PPE.
• Ability to spend extended periods in varying temperatures and conditions in outside environments
• Will be required to travel and occasionally spend time in remote areas
• Ability to write clear and concise reports in electronic formats.
• Conduct training in Sika Roofing products to clients.
• Company vehicle provided

Vehicle/ Drivers License Requirements:

• Company vehicle provided.
• Must have valid drivers license and comply with Sika Fleet Safety Policy requirements.
• Technical Service Representatives have responsibility for prudent care and protection of company assets.

Additional Information :

• Join the family of Sika AG with over 33500 employees and companies set up in over 100 countries which provide ample of opportunities to grow. 
• Many of our employees describe their working relationships at Sika as friendly personable and sincere. We call this the Sika Spirit.
• For such a large company we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team allowing us to identify the best candidates while maintaining a human-centered hiring process.

Remote Work :

No

Employment Type :

Full-time