Systems Engineer Network Operations Center (NOC)

The Network Operations Centre Analyst is responsible for monitoring identifying and resolving any issues that may impact the availability of IFS business services. This includes reviewing and taking action for alerts within the monitoring tool resolving issues through tickets and receiving escalations from the Service Desk and supporting to daily operational activities. .

Where issues are not able to be resolved by the NOC Analyst they are required to escalate to the next level of Tier 2/3 Administrator support or to engage additional resources within IFS Security Operations Center (SOC) or Infrastructure Team. The NOC Analyst will also play an active role to identify inefficiencies within either our processes or monitoring tools.

Job Duties and Responsibilities:

• Provide technical customer service support within the IFS landscape
• Perform troubleshooting to determine and resolve the root cause of most hardware and software issues
• Monitor enterprise network cloud and security infrastructure (LAN/WAN SD-WAN VPN firewalls cloud platforms).
• Triage troubleshoot and resolve network and system incidents.
• Perform root cause analysis (RCA) and contribute to post-incident reviews.
• Share knowledge and provide assistance across clients as needed
• Stay up to date on current and past incidents to maintain the highest levels of customer service
• Document all problems and solutions in Service Desk ticketing system
• Plan and perform appropriate procedures such as upgrades documentation inventory assessment network security auditing and planning for growth etc.
• Implement AIOps solutions for anomaly detection predictive alerting and capacity planning.
• Use AI tools to assist in troubleshooting log analysis and pattern recognition.

Qualifications :

• 2 years experience in working within a Network Operations Center along with a degree in Information Technology (IT) Management Information Systems (MIS) or Computer Science.
• Hands-on experience with managing Network routers switches and Firewalls.
• Strong understanding of networking fundamentals (TCP/IP DNS routing switching VPN).
• Hands-on experience with automation/scripting:
  • Python (preferred)
  • PowerShell or Bash
• Experience with REST APIs JSON YAML
• Familiarity with AI/ML concepts in operations (AIOps anomaly detection log analytics).
• Experience with monitoring and alerting tools.
• Basic understanding of cloud platforms (Azure/AWS/GCP).
• The ability to perform in a distributed team set up on 24x7 shift basis
• Understanding of firewalls IDS/IPS VPNs and security monitoring.
• Experience with Ansible Terraform or Bicep will be added advantage

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time