1st Line Technical Support (French)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer we will help you find your way in the IT world. Training time is individually adapted to your needs.
Responsibilities:
- Receiving and resolving requests (via phone email or notifications so-called alerts) related to computer and application issues based on provided instructions
- Communicating with users in French and English
- Escalating more complex issues to the second line of support
- Collaborating with other technical teams
- Performing daily scheduled activities (sending reports sorting and verifying emails etc.)
Qualifications :
Must have requirements:
- Knowledge of French and English at least at B2 level
- Willingness to develop IT skills
- Ability to learn quickly
- Well-motivated team player with communication skills
- Working according to the procedures
- Working hours: Shift hours
Additional Information :
What we offer:
BENEFITS (UoP): Luxmed Medicover Sport Worksmile educational platforms languages learning platform referral bonus copyrights life insurance workation
BENEFITS (Flex): Luxmed per request internal trainings
DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company) conferences Tech Lunches
The recruitment process for this position consists of two stages:
a short phone call with a recruiter (30 min max)
one-hour long interview on Teams (with both general and technical questions)
Salary range:
All information about salary range and its additional components will be provided during 1st stage of recruitment process.
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
