Desktop Support Specialist

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us!

Founded in 2002 Raptor has partnered with more than 60000 schools in 55 different countries including 5300 K-12 US school districts to provide integrated visitor volunteer attendance dismissal emergency management and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child every school every day!

About the Role

Reporting to the Director of IT the Desktop Support Specialist will have a passion for technology an eye for details and a heart for service. This role is responsible for both hands-on and remote technical administration and support of enterprise client desktop computer systems to employees as our first responder and primary administrator of our IT Helpdesk. Included are multiple online network systems auxiliary consoles peripheral equipment on electronic computer systems and some software.

While this is primarily a traditional Desktop Support role (80%) it will also include some office administration responsibilities (10%) as well as some higher-level Systems Admin work (10%).

Responsibilities

Assisting employees to troubleshoot and resolve problems with company issued computer hardware and software
Taking ownership of employee Onboarding and Offboarding
Upgrading installing and configuring application software and computer hardware
Creating and managing system permissions and user accounts
Configuring and maintaining a companys computers servers networks enterprise software andsecurity systems
Installing and configure hardware and software as needed
Providing technical support for Microsoft Office and other software applications
Setting up new user accounts and configure access permissions
Maintaining inventory of hardware and software
Providing technical support to remote workers
Manage theHelpDeskticketing database by creating and updating tickets; drive adoption of the HelpDeskticketing database
Building Access administration
Office administration responsibilities as needed:
- Check scan mail and packages
- Office supply ordering
Other relevant projects as needed or assigned

Qualifications

At least 3 years of experience providing excellent customer service
At least 2 years of experience with hands-on hardware support (or equivalent education)

Windows 7 experience
OS X 10.9 experience
PC Hardware Configuration

Experience with or exposure to the following tools related to technical support and administration (remote support a plus)
- Office 365
- SharePoint
- Windows and Mac systems
- Microsoft Defender
- Mobile management tools (JamF and Microsoft Intune)

Must be willing to work from the Houston office Monday- Friday
Strong eye for detail
Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive
Ability to communicate effectively in English with employees through all available mediums (verbal electronic and written)
Responsive resourceful and adept at problem-resolution to achieve positive satisfaction from employees

Whats in it for you

You join the gold standard in school safety software.
You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
You will work with diverse teams made up of some of the best minds in the industry.
You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
You will have access to a robust benefits package that includes:

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical dental vision) paid 100% for employee only medical
401(k) employer contributionto help youplan for the future
Company paid life insurance STD and LTD
Pet insurance

If you are a resident of California Colorado New Jersey New York or Washington please reach out to for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower based on non-discriminatory criteria including but not limited to relevant professional experience geographic location knowledge skills and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age genetic information disability veteran status or any other characteristic protected by applicable federal state or local law. This policy applies to all terms and conditions of employment including recruiting hiring placement compensation training promotion transfer leaves of absence and termination.

Required Experience:

About Us!Founded in 2002 Raptor has partnered with more than 60000 schools in 55 different countries including 5300 K-12 US school districts to provide integrated visitor volunteer attendance dismissal emergency management and safeguarding software and services covering the complete spectrum of scho...