IT Operator – Desktop Support

Merrifield, VA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Interpersonal/Communication:
Excellent communication skills
Excellent customer service skills
Professional presence and maturity
Detail-oriented
Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:
Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP DNS)
Basic cybersecurity knowledge (MFA phishing)
Ticketing system experience (ServiceNow)

Experience:
Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
Experience with troubleshooting issues on Microsoft Windows 11 operating systems
Experience with Microsoft M365 productivity software (including but not limited to: Outlook OneDrive and Teams)

Nice to have:
CompTIA A Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs

* Experience Level (1-5 yrs 5-10 yrs 10 yrs): 5-10 yrs

Enable Skills-Based Hiring No

Hybrid Status

Additional Details

Hybrid Status : FT on Site
Alternate Job Title : Desktop Support
ETS Contractor Titles : IT Operator - Desktop Support
Contractor Experience Level : 2

Description: Interpersonal/Communication: Excellent communication skills Excellent customer service skills Professional presence and maturity Detail-oriented Ability to work well with other team members Comfortable and adaptable in a fast-paced environment Ability to f...