Staff Technical Program Manager Outbound Product Management

Were seeking an exceptional Technical Program Manager to serve as a strategic partner within our Outbound Product Management (OPM) function. This is not your typical program management role youll be the right hand to OPM leadership driving high-visibility initiatives that bridge product strategy and go-to-market execution. If you have a consulting background thrive in ambiguity and excel at translating product value into market impact this role offers a unique opportunity to shape how ServiceNow brings products to market.

What Youll Do

As Technical Program Manager in Outbound Product Management youll operate at the intersection of product sales and customer success:

• Strategic Executive Support Partner directly with OPM leadership to drive critical initiatives creating executive-ready presentations and communications that inform product and go-to-market decisions
• Data-Driven Insights Pull analyze and visualize data using Tableau PowerBI and other analytics tools to surface insights on product performance market trends and adoption metrics
• Cross-Organizational Leadership Lead large-scale cross-functional programs spanning product sales marketing and customer success teams managing dependencies and driving alignment across the organization
• Market and Prospecting Strategy Create targeted prospecting lists identify strategic customer opportunities and support go-to-market planning that accelerates product adoption
• Adoption Programs Collaborate with peers across sales enablement product marketing and customer success to design and implement product adoption programs that drive customer value and revenue growth
• Navigate Ambiguity Identify problems others have missed make reasoned decisions with imperfect information and proactively chart the best path forward on complex high-priority product initiatives
• Champion Innovation Promote design thinking and modern methodologies acting as a change ambassador for scalable go-to-market solutions across the organization
• Present to Leadership Deliver confident polished presentations to senior leadership articulating product strategy business cases and program outcomes

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• MBA from a top-tier business school with 3 years of experience at a leading management consulting firm (McKinsey BCG Bain or similar strategy consulting background strongly preferred)
• 8 years total of combined consulting and program/product management experience at mid-to-large organizations
• Advanced analytical skills with hands-on experience using data visualization and analytics tools (Tableau PowerBI Excel/advanced modeling)
• Exceptional presentation skills proven ability to create executive-level PowerPoint decks and present confidently to senior leadership audiences
• Proven track record leading or significantly contributing to large cross-functional initiatives with successful outcomes
• Strategic thinking combined with tactical execution you see the big picture while managing the details
• Strong communication skills with the ability to influence stakeholders at all levels through candor empathy and data-driven insights
• Experience managing complex ambiguous projects involving multiple teams dependencies and competing priorities

Preferred:

• Experience in leveraging or critically evaluating AI integration in work processes decision-making or problem-solving
• Background in product management product marketing or go-to-market strategy within B2B technology companies
• Understanding of enterprise software sales cycles and customer adoption journeys
• Demonstrated ability to build relationships and drive outcomes across organizational boundaries
• Experience with product adoption and change management programs at scale
• Familiarity with CRM systems sales enablement tools and product analytics platforms

For positions in this location we offer a base pay of $166500 - $291400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time