Customer Specialists

If you have a passion for customer success and strategic sales apply today to become a valued part of our team!

• Hybrid work includingWFH!
• $ Earn above-award wages Super bonuses and referral rewards!
• Unlock your potential with free training and clear career growth pathways!

Motion operates across the Asia Pacificincluding NZ Australia Indonesia and Singaporeproviding industrial products and engineering service to keep the world moving!

With a clear 2027 growth strategy were expanding regionally and investing in our peoples development offering plenty of opportunity to grow your skills and career!

We are looking for a Customer Specialist to join our team and play a pivotal role in retaining and expanding our small to medium-sized customer base.

This hybrid role combines remote and on-site work focusing on proactive engagement through telephony channels leveraging strategic sales methodologies to deliver tailored solutions that promote sustainable growth.

Key Responsibilities:

• Perform outbound and inbound calls to understand customer needs resolve concerns and drive retention within the small to medium business segment.
• Manage the entire sales processfrom lead qualification to order placement and post-sale follow-up.
• Apply targeted retention initiatives and sales strategies based on company playbooks to reduce churn and increase loyalty.
• Identify cross-sell and upsell opportunities to grow revenue within existing accounts by promoting Motions capabilities.
• Keep customer records current and accurate in CRM and ERP systems to support decision-making and performance tracking.
• Work closely with sales product management and branch teams for seamless customer experiences.
• Monitor and report on sales and retention metrics to meet targets and inform strategy.

Required Skills & Qualifications:

• Proven experience in customer retention account management or sales growth preferably within the small to medium business market.
• Expertise in telephony-based customer engagement with the ability to handle high-volume inbound and outbound calls.
• Familiarity with sales playbooks structured sales methodologies and CRM systems.
• Strong verbal communication negotiation and problem-solving skills.
• Self-motivated results-driven with the ability to work independently and prioritize effectively.
• Proficient with MS Office (Excel Word Outlook PowerPoint) ERP systems HRIS and Power BI or similar reporting tools.
• Experience or knowledge of the industrial industry is a plus but not mandatory.
• Strong teamwork adaptability resilience and a customer-centric mindset.

What we offer:

• Incentiveschemeto celebrate and rewardoursuccess.
• Group discounts from a range ofautomotive& industrial supplierse.g. Repco.

• As Motion is part of the Genuine Parts Company(GPC)Group there is opportunity to collaborate with peersacrosstheAsia Pacificregion.

• Ongoing training and career development; we genuinely care about supporting you to reach your full potential.

• An inclusive culturethat embraces the diversity of our people.

• Free flu shots and counselling serviceswith our Employee Assistance Program and access to mental health and well-being support initiatives

• Supplied uniformof choiceto foster a strong sense of team spirit and belonging.

• One paid Volunteer Leave Dayeach calendar year allowing you to give you to the community with our full support.

• ParentalLeave Top-Up Allowanceto provide extra financial support when welcoming new family members

About Motion

Motion Australia is a leader in the distribution of industrial products. We operate across Australia New Zealand Indonesia and Singapore and part of a larger group GPC where opportunities are endless for a motivated individual.

We are a Company who values relationships therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network managers and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people systems process and new growth opportunities for our people.

So if you are interested in joining our group dont wait apply now and let us help you empower your career with us!

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

If this sounds like the opportunity for you click Apply for this job and submit both yourresume and cover letter. Please note only short-listed candidates will be contacted

Not the right fit Let us know youre interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.