IT Trainer

Title: IT Trainer

State Role Title:Trainer and Instructor II

Hiring Range: $65000 - $72000

Pay Band: 4

Agency: Virginia Department of Health

Location:Dept of Health

Agency Website: Type: General Public - G

Job Duties

The Virginia Department of Health is currently seeking two IT Trainers to join our Office of Information Management. The IT Trainer supports the design and delivery of IT training programs that promote digital literacy and enhance the use of enterprise systems across VDH. This position assists in developing instructional materials facilitates training sessions for staff and provides user support to ensure effective adoption of technology tools aligned with public health initiatives. The IT Trainer collaborates with senior trainers and subject matter experts to maintain consistency in training content and delivery. This position requires the candidate to reside within a reasonable commuting distance to Richmond Virginia.

Some of the key job responsibilities are as follows:
Support the design delivery and continuous improvement of IT training aligned with organizational needs.
Develop clear userfriendly training materials such as guides presentations and job aids.
Lead or assist with training sessions across virtual hybrid and inperson formats.
Help administer training needs assessments to identify skill gaps and improvement opportunities.
Contribute to workforce development by helping staff build digital literacy and confidence with IT tools.
Assist in creating user documentation and enterprise application guides.
Draft and update knowledge base articles with guidance from senior staff.
Support initiatives that enhance IT processes and promote effective technology use across the agency.

Minimum Qualifications

Prior experience supporting or delivering IT training programs preferably in a public health or government setting.
Experience developing basic instructional materials such as job aids user guides or presentation decks to support learning and development.
Ability to train individuals and small groups in virtual hybrid and in-person environments using clear user-friendly language.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
Familiarity with interactive instruction techniques classroom facilitation and tools such as TRAIN ServiceNow or similar platforms.
Demonstrated ability to work collaboratively with team members and subject matter experts to support training goals.
Working knowledge of Microsoft 365 and Office Suite including Word Excel PowerPoint Outlook OneDrive SharePoint and Teams.
Basic proficiency in tools such as Box Canva Adobe Acrobat and ServiceNow Employee Center.
Ability to create simple reports perform basic data entry or analysis and develop professional-looking presentations.
Comfortable using remote collaboration tools and providing virtual support or troubleshooting assistance.
Familiarity with web conferencing tools like Microsoft Teams for training delivery and team communication.

Additional Considerations

Exposure to help desk operations or ticketing systems such as ServiceNow ITSM or the VITA service portal is a plus.
Previous Healthcare IT Training Experience: Experience training public health professionals in IT systems.
Experience in supporting a Commonwealth of Virginia Executive Branch Agency
Knowledge and Experience working with Virginia Information Technologies Agency

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed mailed or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge skills and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Services Child Abuse and Neglect Central Registry check U.S. HHSIG Exclusion List check employment reference check and E-Verify. Other financial credit driving background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. VDH employees have a shared Code of Ethics which can be found in the bottom banner of our website: .

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Rose Sandra Bose

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.