Senior Manager, Order Management (Revenue Operations)

With 1000 intelligence professionals serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!

Senior Manager Order Management

Location: Boston MA (Hybrid)

The Senior Manager Order Management leads and scales the companys order management function across all transaction channels ensuring accurate compliant and efficient deal execution. This is a transformation-oriented role focused on preparing the organization for greater scale through improved processes controls and automation. The role sits within Revenue Operations and serves as a key partner to Finance and Legal translating commercial strategy and policy into repeatable auditable execution.

Unlike an individual contributor role focused on deal processing this position owns the Order Management operating model including team leadership policy execution system enablement and continuous improvement. The Senior Manager is accountable for order accuracy booking integrity and readiness for financial controls such as SOX compliance while reducing manual effort and increasing system-driven reliability.

This role requires strong operational judgment cross-functional influence and the ability to balance near-term execution with long-term process redesign and system automation ensuring Order Management can scale with the business.

What Youll Do

Operational Leadership

• Set operational objectives for Order Management and delegate execution across the global team.
• Manage and develop team members; oversee capacity prioritization and performance.
• Own the end-to-end order close process across all transaction types (direct partner marketplace etc.).

Process Policy & Controls

• Ensure all deals meet booking revenue and compliance requirements prior to close.
• Translate booking and pricing policies into clear operational processes and field enablement
• Partner with Finance and Legal to implement and enforce policy changes.
• Establish controls documentation and audit readiness for order execution.
• Analyze order and booking data to reduce errors rework and cycle time.

Cross-Functional Partnership

• Serve as the primary Order Management partner to Sales leadership Finance Legal and Business Applications.
• Communicate risks trends and improvement opportunities to senior stakeholders.
• Influence alignment across teams with shared ownership of revenue outcomes.

Systems & Continuous Improvement

• Partner with Business Applications to improve Salesforce CPQ and downstream integrations.
• Ensure accurate data entry automation and validation of order-related fields.
• Balance near-term fixes with longer-term process and system improvements that enable automation to transform the function for scale.

What Youll Bring

• 5 years of experience in Order Management Deal Desk Revenue Operations or similar roles.
• Prior people management experience including setting objectives and managing performance.
• Strong understanding of quote-to-cash processes in a SaaS or software environment.
• Proven ability to partner with Finance and Legal on booking and compliance matters.
• Ability to operate effectively in complex cross-functional environments.

Preferred Qualifications

• Experience supporting SOX or financial control frameworks.
• Strong familiarity with Salesforce and CPQ tools.
• Experience across multiple transaction models (direct partner marketplace).
• Knowledge of SaaS pricing licensing and contract structures.

The base salary range for this full-time position is $127500-$191500. Our salary ranges are determined by role level and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range individual pay is determined by state work location and additional factors including job-related skills experience and relevant education or training. This position may be eligible for incentive compensation equity and medical dental vision life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

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Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

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Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

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Note: Our interview process for all final-round candidates requires a mandatoryin-person interviewor a live scheduledvideo conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.