General Manager

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU

Job Summary

The General Manager is responsible for the overall leadership and day-to-day management of the hotel ensuring efficient operations across all departments while delivering exceptional guest experiences. The role carries full accountability for hotel performance including guest satisfaction operational excellence financial results and adherence to brand and management standards.

Scope and Responsibilities

Oversee and make decisions on daily hotel operations in coordination with and subject to the guidance and approval of Chroma Management.
Provide overall leadership direction coordination and continuous evaluation of hotel operations.
Conduct regular inspections of hotel facilities (e.g. lobby restaurants and guestrooms) to ensure cleanliness sanitation safety and aesthetic standards are consistently met.
Identify address and mitigate potential safety hazards including structural fire and operational risks.
Ensure compliance with established service standards across all departments to deliver a consistently high-quality guest experience.
Properly handle guest requests concerns and complaints ensuring timely professional and
effective resolution.
Promote guest satisfaction through efficient service delivery while fostering trust and strong relationships between the hotel and its guests.
Conduct courtesy calls meet and greet VIP guests and actively engage with guests at every
opportunity.
Solicit collate analyze and report guest feedback including guest satisfaction survey results and formulate appropriate action plans for improvement.

People Management

Assist in the recruitment training development and supervision of hotel staff.
Ensure that all employees understand and adhere to hotel policies and procedures including
key control systems.
Foster a positive cooperative and harmonious working environment among all hotel employees.

Front Office and Guest Experience

Ensure proper maintenance of guest history and effective profile management within the Front Office system.
Review daily occupancy reports VIP arrivals no-shows room upgrades and guest complaints
prior to operations meetings.
Anticipate arrivals and departures and align daily action plans with department heads to ensure seamless operations.

Financial and Revenue Management

Collate and analyze departmental budgets and financial reports.
Review monthly occupancy Average Daily Rate (ADR) and revenue performance; analyze
variances and implement corrective actions as necessary.
Ensure achievement of occupancy ADR and revenue targets to maximize room yield.
Determine and oversee rate structures for daily pickup guests to maintain forecasted average rates.

Operational Oversight and Reporting

Conduct daily operational rounds across all hotel sections to review performance guest feedback and departmental needs.
Review audit findings pending folios and discrepancies to ensure prompt and appropriate
resolution.
Prepare and submit reports as required to support management decision-making and performance evaluation.
Perform all duties in accordance with established hotel policies and procedures in a timely
and efficient manner.

Corporate Image and Values

Consistently project a positive and professional image of the hotel to the public.
Practice and role-model the Guiding Principles and Core Values of Quest.
Promote environmental responsibility by reducing waste recycling when possible and
reusing resources whenever applicable.

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU Job Summary The General Manager is responsible for the overall leadership and day-to-day management of the hotel ensuring efficient operations across all departments while delivering exceptional guest experiences. The role carries full accoun...

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU

Job Summary

Scope and Responsibilities

Oversee and make decisions on daily hotel operations in coordination with and subject to the guidance and approval of Chroma Management.
Provide overall leadership direction coordination and continuous evaluation of hotel operations.
Conduct regular inspections of hotel facilities (e.g. lobby restaurants and guestrooms) to ensure cleanliness sanitation safety and aesthetic standards are consistently met.
Identify address and mitigate potential safety hazards including structural fire and operational risks.
Ensure compliance with established service standards across all departments to deliver a consistently high-quality guest experience.
Properly handle guest requests concerns and complaints ensuring timely professional and
effective resolution.
Promote guest satisfaction through efficient service delivery while fostering trust and strong relationships between the hotel and its guests.
Conduct courtesy calls meet and greet VIP guests and actively engage with guests at every
opportunity.
Solicit collate analyze and report guest feedback including guest satisfaction survey results and formulate appropriate action plans for improvement.

People Management

Assist in the recruitment training development and supervision of hotel staff.
Ensure that all employees understand and adhere to hotel policies and procedures including
key control systems.
Foster a positive cooperative and harmonious working environment among all hotel employees.

Front Office and Guest Experience

Ensure proper maintenance of guest history and effective profile management within the Front Office system.
Review daily occupancy reports VIP arrivals no-shows room upgrades and guest complaints
prior to operations meetings.
Anticipate arrivals and departures and align daily action plans with department heads to ensure seamless operations.

Financial and Revenue Management

Collate and analyze departmental budgets and financial reports.
Review monthly occupancy Average Daily Rate (ADR) and revenue performance; analyze
variances and implement corrective actions as necessary.
Ensure achievement of occupancy ADR and revenue targets to maximize room yield.
Determine and oversee rate structures for daily pickup guests to maintain forecasted average rates.

Operational Oversight and Reporting

Conduct daily operational rounds across all hotel sections to review performance guest feedback and departmental needs.
Review audit findings pending folios and discrepancies to ensure prompt and appropriate
resolution.
Prepare and submit reports as required to support management decision-making and performance evaluation.
Perform all duties in accordance with established hotel policies and procedures in a timely
and efficient manner.

Corporate Image and Values

Consistently project a positive and professional image of the hotel to the public.
Practice and role-model the Guiding Principles and Core Values of Quest.
Promote environmental responsibility by reducing waste recycling when possible and
reusing resources whenever applicable.