Lifeline Team Leader

Loughborough - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Lifeline Team Leader on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 13.90 - 18.08 per hour

Hours per Week: 24

Summary:

The post holder will respond to emergency alarm activations assess situations coordinate appropriate support and liaise with emergency services next of kin council officers and contractors. This is an office-based role with some lone working and operates on a rolling shift pattern

Responsibilities:

Respond promptly and courteously to emergency alarm activations and general enquiries ensuring all actions are accurately recorded in line with procedures
Assess emergency situations and decide on the most appropriate support including contacting emergency services next of kin or Emergency Call-out Officers
Liaise with customers families keyholders wardens social services emergency services and council officers while maintaining confidentiality
Deliver a high standard of customer care to vulnerable service users at all times
Work closely with the Warden Services team and Emergency Call-out Officers to ensure a seamless service
Respond to out-of-hours emergency repair requests and liaise with repairs teams contractors and utility providers

Essentials:

Previous experience using Tunstall PNC call taking systems
Experience working in a call handling control room or emergency response environment
Ability to make calm effective decisions in emergency and high-pressure situations
Strong communication and customer service skills
Willingness to work a rolling shift pattern including nights weekends and bank holidays

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Lifeline Team Leader on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 13.90 - 18.08 per hour Hours per Week...