Senior Customer Master Data Steward

What if the work you did every day could impact the lives of people you know Or all of humanity

At Illumina we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person in every role has the opportunity to make a difference. Surrounded by extraordinary people inspiring leaders and world changing projects you will do more and become more than you ever thought possible.

The Senior Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability accessibility and quality using Illuminas Master Data Governance (MDG) tool SAP and Salesforce (SFDC) platform. The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness accuracy and on time delivery of the customer records and customer hierarchies.

This position is based in Bengaluru India and is responsible for supporting functions such as Sales Service & Support Customer Care Credit and Tax in an efficient and timely manner. This position will support Europe Middle East and Africa teams.

Responsibilities:

• Review validate and action requests for customer master creation and data changes from business partners (e.g. new account creation account hierarchies contacts etc.); Communicate clearly with requestors
• Independently conduct root cause identification and analysis on moderate to complex requests and clearly communicate findings/actions for stakeholders
• Recognize patterns across various requests and feedback received from business; Take initiative to consult with relevant stakeholders to implement processes and governance best practices
• Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes
• Identify opportunities for efficiency and act to implement/document them clearly; Share learnings with team members to improve global teams execution
• Support other Customer Relationship Management (CRM) Data Quality & Governance activities as it relates to commercial data (Growth Cleansing and Enrichment)
• Work collaboratively when required with fellow global Customer Data team members to complete work
• Prepare and maintain work instruction and SOP documentation
• Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
• Support UAT testing for ERP and CRM system enhancements

Qualifications:

• Bachelors degree or equivalent in Business Administration Information Management or a related field
• Minimum of 5 years of relevant experience in Customer Contact or Vendor transactional processing experience. SAP HANA S4 Fiori and Salesforce experience preferred
• Strong attention to detail and commitment to deliver quality work in a timely manner
• Excellent written and verbal communication skills
• Demonstrated ability to effectively work with global stakeholders/customers and manage stakeholder relationships. Experience working with European or US-based customers preferred. Familiarity with European or US customer/address data
• Strong understanding of the interaction between data attributes and business processes
• Curiosity to investigate patterns understand root causes and support findings through data analysis
• Possess a positive can-do attitude and an ability to work effectively in a highly collaborative global team setting as well as independently
• Experience with mass data upload tools (DemandTools Winshuttle etc.)
• Intermediate experience using Excel (table navigation xlookups text formulas pivots etc.)
• Must be fluent in English. Additional languages (French German Spanish Italian) is a plus!

We are a company deeply rooted in belonging promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation Illumina has always prioritized openness collaboration and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay regardless of gender ethnicity or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences increase cultural awareness and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship status and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local state and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local state and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process please contact To learn more visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.