Operations Excellence Associate

Are you passionate about helping people live their healthiest lives Do you thrive in a dynamic supportive environment where your contributions truly matter If so Medcan is the place for you!

WhatYoullDo:

Operational Excellence

• Implement and monitor KPIs workflows and standards for clinical and non-clinical and back-office teams.
• Develop and maintain SOPs scripts and onboarding processes to ensure efficiency and compliance.
• Train teams on updated workflows and monitor adherence to protocols for quality assurance.
• Optimize physician onboarding client-roster assignment and appointment management using automation tools like OceanMD and Salesforce.
• Monitor adherence to evidence-based practices and continuity of care standards (e.g. referrals prescription renewals).

AI-Driven Continuous Improvement & Innovation

• Lead data-driven initiatives to streamline booking and care coordination workflows using tools such as OceanMD Accuro and Salesforce.
• Implement intelligent automation to reduce manual tasks and improve throughput (e.g. AI triage engines follow up/screen automated client nudges).
• Analyze workflows and identify opportunities for optimization using data-driven approaches.
• Lead improvement initiatives leveraging methodologies like Lean and Six Sigma.
• Implement QA processes and centralized reporting to monitor key performance metrics.

Client Experience & Service Excellence

• Address client issues through collaboration with stakeholders and process audits.
• Use feedback and survey data to identify pain points and enhance the client journey.
• Collaborate with Client Relations Manager & Director Hospitality to prioritize opportunities for improvement based on CSI findings or trends. Create a standard operating process and audit method to improve team performance and ensure quality delivery.
• Partner with marketing and product teams to improve engagement and retention strategies (personalized care proactive outreach and timely communication).

Key Initiatives Implementation & Execution

• Support key initiatives by providing operational insights and ensuring readiness for workflow changes.
• Monitor project progress ensuring timely execution within budget constraints.
• Participate in meetings as required to convey the operational requirements for projects.
• Collaboration and Training
• Provide guidance and mentorship to teams on operational excellence principles and tools.
• Facilitate knowledge transfer skills development for new processes. Serve as a resource for Medcanners adopt change and transformation.
• Develop and maintain effective communication & repositories for learning and process content.

YoullNeedWhat:

• Bachelors degree in Healthcare Administration Nursing Business or a related field (Masters degree an asset).
• 1-3 years of experience in operations process improvement or quality management within healthcare nursing or administration.
• Certification in Lean Six Sigma or related methodologies a bonus.
• Strong analytical skills and proficiency in data analysis tools (e.g. Excel Power BI).
• Excellent interpersonal and communication skills with the ability to engage and motivate teams.
• Proven experience in change management.

Key Competencies:

• Analytical Thinking: Ability to analyze complex systems and data to drive actionable insights.
• Problem Solving: Skilled in identifying root causes and developing effective solutions in fast-paced environments.
• Attention to Detail: Meticulous and thorough ensuring accuracy in process documentation and reporting.
• Team Collaboration: Able to work effectively with diverse teams and foster a collaborative culture.
• Organizational and Communication Skills: Excellent at organizing tasks and communicating clearly.
• Relationship Building: Proven ability to build relationships and influence outcomes at all levels.
• Change Management: Demonstrated expertise in managing people through change effectively.
• Adaptability: Skilled at working under pressure and adapting to change.

This is a full-time permanent role working Monday to Friday on a hybrid basis with 2 days in office at 150 York St in Downtown Toronto.

Our Benefits:

Medcans philosophy of Live Well For Life applies not only to our clients but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions in-house specialty services and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary a comprehensive benefits plan RRSP matching bonus eligibility and a genuine opportunity to grow supported by our Education Reimbursement program. We offer flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat Move Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canadas 50 Best Managed Companies!

Position Pay Range

Pay will be determined based on an analysis of the selected candidates experience and qualifications within the roles compensation grade. Medcans compensation ranges are determined by a combination of required qualifications and skills market value and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks benefits and potential bonuses or incentives.

Diversity Equity and Accessibility:

Medcan is dedicated to employment equity diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity please advise your Talent Acquisition Specialist if you require accommodation.

AI Use Disclosure Recruitment at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair transparent and inclusive hiring process. These tools assist our Talent Acquisition team but do not make final hiring decisions. All decisions are reviewed and made by our hiring teams to ensure fairness and alignment with Medcans values. If you have questions about how your application is assessed please contact Medcans Talent Acquisition team at .