Senior Consultant, Zoom Contact Center
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The Zoom Contact Center Senior Consultant is responsible for the overall development testing and delivery of the Zoom Contact Center software platform. This is a fully remote hands-on highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center IVR/ACD VoIP Email SMS and Chat systems will be required. Key responsibilities include all tiers of the technology including (but not limited to) design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile or waterfall development processes.
What Youll Be Doing
- Recognized as an external and internal thought leader within CX transformation Process Automation Digital Transformation and Omnichannel technologies.
- Configuring and deploying Zoom Contact Center WFM QM and AI solutions in customer environments
- Implement high-complexity projects with multiple dependencies proactively managing risk and ensuring solution quality through structured testing and validation
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What Youll Bring to the Role
- Bachelors degree in computer science IT or engineering preferred.
- 3 or more years of experience in Zoom Contact Center and UC environments.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches value propositions and demo experiences.
- Knowledge of SIP Protocol RESTful APIs WebRTC and modern SSO/identity management technologies
- Experience configuring SBCs SIP trunks voice gateways and cloud telephony integrations
- Experience with CRM integrations (Salesforce Microsoft Dynamics ServiceNow or Zendesk)
- Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
- 2 or more years of software development to include design custom and common coding (JavaScript Python Java C) and testing of real time systems.
- Experience with Conversational AI platforms highly desired
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Ability to work US daytime hours
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#LI-REMOTE
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Eclipse
- Disaster Recovery
- .NET
- High Availability
- Redshift
- Data Management
- IP Networking
- Neo4j
- Data Warehouse
- Pre-sales
- Oracle
- DynamoDB
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
