Capacity Management Analyst
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Capacity Management Analyst
Work Schedule
- 100% FTE
- Hybrid Schedule
DEPARTMENT DESCRIPTION
UW Medicines mission is to improve the health of the public by advancing medical knowledge providing outstanding primary and specialty care and preparing tomorrows health professionals. UW Medicine includes Harborview Medical Center UW Medical Center (Montlake and Northwest campuses) UW Primary Care and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicines Patient Are First Pillar Goals: serving patients and families providing the highest quality care becoming the employer of choice and practicing fiscal responsibility.
POSITION HIGHLIGHTS
- Serve as a trusted advisor to clinic leadership leveraging Epic expertise and change management principles to improve ambulatory access KPIs.
- Provide end-user support and training for Epic scheduling workflows ensuring smooth adoption of new features and functionality.
- Collaborate across UW Medicine clinics IT teams and Contact Center staff to implement solutions that enhance patient access and provider capacity.
- Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.
PRIMARY JOB RESPONSIBILITIES
- Implement best practices for scheduling workflows referrals and provider templates; act as liaison between Access & Innovation and IT teams.
- Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
- Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
- Analyze capacity management data identify opportunities for improvement and partner with clinic leadership to optimize operations.
- Participate in committees user groups and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives
Minimum Qualifications
Bachelors Degree in computer science business education healthcare or a related field
- At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement).
- Minimum one year of experience in either technical computer training or end-user application development or support.
- Strong understanding and experience in IT/computer/application support and analysis.
- One to two years templating experience or equivalent experience.
- Experience in using data in decision making; able to define useful data obtain and analyze it.
- Advanced proficiency with Excel (e.g. pivot tables complex formulas data analysis tools).
- Proven track record of collaborating across different departments and levels.
OR
- Equivalent education or experience will be considered except where legally required.
Compensation Benefits and Position Details
Pay Range Minimum:
$70308.00 annualPay Range Maximum:
$105468.00 annualOther Compensation:
-Benefits:
For information about benefits for this position visit Shift (United States of America)Temporary or Regular
This is a regular positionFTE (Full-Time Equivalent):
100.00%Union/Bargaining Unit:
Not ApplicableAbout the UW
Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.
UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
