Contact Centre Consultant

Job Description:

About the Opportunity:

We are looking for a special kind of person a St Vincents kind of person. Someone who puts compassion connection and caring for other people at the heart of everything they do.

An exciting opportunity currently exists for a Contact Centre Consultant tojoin the St Vincents Care Services Team Bowen Hills on a permanent full-time basis and another opportunity for a 6 month fixed term contract with a review for permanency. This role will provide a friendly customer focused service to people calling the pre-admission area and effectively complete the pre-admission process.

Whats on your CV is important but whats in your heart matters more.

Because at St Vincents kindness works for us.

Things that work for us:

• Broad based administrative experience with attention to detail

• Ability to collect patient information and provide effective communications

• Understanding of medical terminology

• Call centre skills

• Ability to prioritise and remain focused in a busy environment

• Ability to maintain collaborative and effective relationships with multidisciplinary team members and customers in a dynamic environment

• Nationally Coordinated Criminal History Check (within the last 6 months) or the willingness to obtain

• NDIS Worker Screening Check may be a requirement of this role

Things that work for you:

• Competitive salary packaging options up to $15990 Novated leasing plus an optional Meals and Entertainment card up to $2650 per annum

• Opportunity to work for the nations largest Catholic not-for-profit health and aged care provider with a rapidly growing and progressive vision

• Friendly team environment with a great community care spirit

• Ability to visibly see your impact on the business and its service

• No cost uniforms and training

• Free annual flu vaccination

• Employee Assistance Program for staff and their families

• Access to the Fitness Passport (FP)

Why become part of the St Vincents Care family

For more than 175 years St Vincents Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion justice integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.

At St Vincents we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming safe fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan

St Vincents Health Australia embraces Aboriginal and Torres Strait Islander peoples unique perspectives knowledge and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information visit To Apply

Please submit your application via the Apply button include your resume and a brief cover letter outlining your experience and suitability.

Please specify which opportunity (permanent or 6 month contract) you are applying for if you have a preference.

Respectfully no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct