IT Technician Plainfield, IL
Share
Job Location:
Plainfield, IN - USA
Hourly Salary:
$ 24 - 36
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.
At CompucomStaffing youre more than just a number. Our employee relationship managers support you throughout your engagement providing career guidance and reemployment assistance.
We are currently seeking a qualified IT Technician to join our clients team for an onsite position in Plainfield IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers satisfaction. Resolution includes but is not limited to the following: identify research and resolve technical problems timely response to the incident management system telephone calls and emails.
Duties and Responsibilities:
- Assure continuity of the computer system for all system users
- Provide support of mobile hardware (Apple and Samsung mainly) along with support of Telecommunication Service
- Manage install and troubleshoot telephone system and other equipment such as printers scanners copiers etc.
- Provide support of a Google based business using Google business applications
- Troubleshoot diagnose and resolve problems related to operating system hardware and software applications
- Set up equipment for employees or assist moving equipment around
- Must be able to coordinate with software and hardware vendors to resolve any technical issues
- Develop training materials and procedures and / or train users in the proper use of hardware and software
- Provide solutions in a timely fashion for issues that may arise with all client applications
- Log and track support calls in client Incident Management system prioritize and escalate tickets as required to ensure customer satisfaction
- Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends unusual activity or repeated activity
- Recommend changes in software and hardware to improve computer capabilities
- Routinely use standard office equipment such as computers phones photocopiers filing cabinets and fax machines
- Performs other duties as assigned
Skills and Qualifications:
- Associates degree technical certifications in computer science electrical engineering or equivalent is preferred
- Minimum 1 to 3 years of related work experience
- Must be proficient in MS Windows Desktop Operating Systems MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge Microsoft Office Suite 2010 and 2013 and Google Workspace
- Must be able to support Apple and Android mobile phones
- Experience with Small PDF and Auto Desk applications a plus
- Knowledge of AWS RingCentral Telecommunication Meraki Ricoh printers Lexmark printers a plus
- Frequent standing walking bending kneeling stooping crouching crawling and climbing is required
- Frequently lift and / or move items over 50 pounds
- Excellent telephone presence with organized follow-up skills
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Strong user-centric focus; service oriented attitude
- Must have strong verbal and written communication skills
- Must have organizational skills
- Be proficient in decision making and take initiative
- The rate for this position is between $24.75 - $36.00 per hour. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.
W2 only no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing a division of CompuCom Systems Inc. is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
