Outreach and Marketing Specialist, Housing & Food Services

Job Description

Housing & Food Services (HFS) has an outstanding opportunity for an Outreach and Marketing Specialist (Program Support Supervisor 1 (NE S SEIU 925 Supv)) to join their team.

Housing & Food Services supports over 10000 student residents and operates 40 dining locations on campus. With a team of over 1200 staff and students HFS is dedicated to enhancing student life through teamwork and excellent service.

Position Purpose

Serve as the primary specialist for housing outreach efforts andserve as a resource foraccurateinformation about theDepartment of Housing& FoodServiceshousing options. Coordinates and designs housing outreach efforts and supervises the housing tour staff.

Description of Duties

• Coordinate the housing tour program for students parents and campus partners includingdevelopment training schedulingplanningand assessment of housing tours.

• Supervision of student employees.

• Independently advise studentsmonitor and evaluate student employee job performance.

• Coordinate the processes designed to effectively select orient and train student staff; develop and lead the interview process and recommendselectionof applicants.

• Assign schedule and manage work of student employees.

• Plan and implement training and in-service activities;promoteopportunities for professional development for student staff

• Oversee outreach events such as tabling and open houses including planningimplementationand staffing.

• Plan organize and deliver presentations(in-person and virtual)about housing for studentsparentsand campus partners.

• Recommend andassistwithdevelopment andimplementation ofcommunication strategiesregardinghousing options and processes.

• Work withHFS (Housing & Food Services)Communications and Marketing to create content for presentations including slide shows handouts etc.

• Compile and analyze data on new construction and leasing trends in theU Districtprivate sector

• Maintain monitor and update HFS social media pages andonlinediscussion boards

• Monitor and evaluate the effectiveness of presentation content andmodifyas necessary.

• Act as a liaison between HFS Blanton Turner properties and campuspartners.

• Deviseand implement new housing outreach procedures and exercise independent judgment in interpreting and applying departmental policiesrulesand regulations.

• Monitor program activities to ensure consistency with program goals.

• Monitormaintainand approve expenditures from the Marketing and Outreach budget.

• Provide recognition for staff job performance.

• Implement the Departmental performance management process to address performance concernsamong Lead Housing Ambassadors Housing Ambassadors and Tour Guides

• Serve as a resource for inquiries about:

• HFS (Housing & Food Services)policies and proceduresregardinghousing assignments and contracts.

• Inquiries about account balancesaccount chargesdeposits contracts refundstatusassignments applications payment due date extensions requests SDB chargelookups.

• Serve assupport for the 9-monthand 12- month programcoordinatorsduring peak times of the yearincluding but not limited to:

• Roomselectionfor returning and new students.

• Special groupassignmentsfor student populations such as Gender Inclusive Housing Early Fall StartorEarly Arrival.

• Respond to inquiries and resolve orfacilitateresolution of problems or complaintsregardinghousing assignments contractual obligations or dining or Husky Card accounts

• Create and update policy/procedure documentation.

• Accept check payments

• Assistwith massmailings.

• Perform related duties asrequired.

MINIMUM QUALIFICATIONS

High school graduation or equivalent AND three years of applicable experience in marketing and outreach.

OR

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Desired Qualifications

• Bachelors degree

Experience that demonstrates

• Effective verbal and written communication skills.

• Effective organizational skills.

• Success multi-tasking and prioritizing work

• Successful customer relationships and service

• Proficiencywith Microsoft Office applications

• Tactful and professional approach in working with others

• Emphasis on balancing customer service and business needs

• Ability to produceaccurateresults in an open office environment

• Ability to negotiate competing priorities

• Ability to achieve results while working independently

• Ability toestablisheffective communications and rapport with a diverse clientele

• Ability to quickly learn interpret and communicate complex policies and procedures.

• Ability to effectively communicatetocustomers through presentations and tours.

Supervision Provided

The Program Support Supervisor works under generaldirectionand reports to the Student Services Operations Manager.

Supervisor Responsibilities

• Supervise 1-2Lead Housing Ambassadorsand7-10Housing Ambassadors.

• Lead a seasonal tour staff of 25-50 tour guides.

Position Dimensions

Thepositionsassignments and workload vary seasonally with continuous focus on how customer service attention to detail and work volume are balanced to ensure work is position requires an understanding and recognition of the Universitys complex and decentralized environmentand ofhow to communicate and coordinate with campus partners unit partners and customers.

Working Conditions

The work schedule reflects regular weekday office hours with the requirement to work evenings and weekends onoccasion.

Conditions of Employment

• A satisfactory outcome from a criminal background check isrequiredprior tohire.

• A satisfactory outcome from the employment verification and reference check processes isrequiredprior to hire.

• Membership inService Employees International Union Local 925.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.