Service Advisor
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Job Location:
Elk Grove, IL - USA
Yearly Salary:
$ 60000 - 100000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Compensation: $60000$100000 annually (base commission/bonus DOE & performance-based)
At DriveFamilyFirst we deliver an award-winning level of service across our family of dealerships including Nissan Mazda Quick Lube Elk Grove and Elk Grove Custom. We are a locally owned family-operated automotive group proudly serving the Elk Grove community.
We are seeking a motivated customer-focused Service Advisor who takes ownership of the customer experience and thrives in a fast-paced high-volume service environment. If you value integrity teamwork and growthand want to be part of a stable organization that invests in its peoplethis may be the opportunity for you.
Benefits
- Medical Dental and Vision Insurance
- Supplemental Insurance Options
- 401(k) with Employer Contribution
- Paid Vacation & Paid Sick Leave
- 7 Paid Holidays
Key Responsibilities
- Greet customers promptly and professionally in the drive lane and by phone.
- Serve as the primary point of contact throughout the service process from write-up through vehicle delivery.
- Accurately document customer concerns and prepare detailed repair orders.
- Recommend maintenance and repair services based on manufacturer guidelines and customer needswithout high-pressure tactics.
- Communicate effectively with technicians regarding vehicle diagnostics repair status and timelines.
- Provide clear explanations of recommended repairs costs and warranty coverage.
- Follow up with customers during and after service to ensure satisfaction.
- Maintain Customer Satisfaction Index (CSI) scores in line with company and manufacturer standards.
- Ensure all repair orders invoices and documentation are completed accurately and timely.
- Adhere to all company policies ethical sales practices and applicable laws and regulations.
Qualifications
- Strong customer service and sales skills
- Excellent verbal and written communication skills
- Ability to multi-task in a fast-paced environment
- Professional appearance and positive attitude
- Team-oriented with a strong work ethic
- Comfortable using dealership management systems and technology
- Valid drivers license with a clean driving record
DriveFamilyFirst is an Equal Opportunity Employer.
We prohibit discrimination and harassment of any kind and are committed to compliance with all federal state and local employment laws including California-specific protections.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
At Nissan, Mazda, Quick Lube Elk Grove, and Elk Grove Custom we pride ourselves on providing an award winning level of service. We are a local family owned bus...
