Technical Support Analyst Shift E
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Job Location:
Arlington County, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Technical Support Analyst V
Location:Crystal City VA
Employment Type:Full-Time
Shift:Monday Wednesday Thursday and Friday Day Shift (8 AM-4 PM) and Tuesday Swing Shift (4 PM-12 AM).
About the Company
Athena Technology Group Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB)andHistoricallyUnderutilized Business Zone (HUBZone)establishedin 2010. ATG has immense experience andastrong solid reputation throughoutvarious government agencies providing consistently superiorinnovative and cost-effective solutions. ATGis a premier provider of cybersecurity risk management framework (RMF) and communications cybersecurity solutions as well as informationtechnology(IT)andcommunications consulting system engineering integration deploymentt and operation ofstate-of-the-artcommand and control and information systems that deliver critical network-centric solutions to the are looking for innovative industry professionals to join our team and continue ourproventrack record.
ATG is an Equal Opportunity/Affirmative ActionEmployer Minorities/Females/Vets/Disability
Job Summary
We are seeking aTechnical Supportto join our will play a key partin ATGssupport of anenterprise-level classified help deskcomprisedofsubject matter experts andtechnical personnelsupporting Government team will provide direct support topersonnel providing an adaptable customer service experience while ensuring KPIs and SLAs aremaintained.
This position will support a rotating shift schedule.
Key Responsibilities
Support customer-facing problems byutilizingtrouble tickets to track and monitor.
Responsible for assignedinteractions with customers through help desk ticketassessmentand resolution.
Responsible for leading assignedhelp desk resolutions in the form of phone calls and technical conversations adhering to SLAs andresolution requirements.
Respond to inquiriesregardingsoftware applications and then present solutions.
Analyze errors to isolate errors response times latency etc.
Responsible for engagement with product software development engineeringas needed to resolve issues documentsolutions and ensure product serviceability usability andsupportability and incorporate into our software development.
Supportbriefings to senior-level management responsible for providing direction to the program.
Supportincident management procedures and reporting.
Troubleshoot and resolve technical vendor and personnel issues with respect to timelines.
Ensure schedules areaccurateand complete prior to reporting andescalateissues toappropriate leadership.
Qualifications
Required:
SecurityClearance Level: Must hold an activeTop Secret SensitiveCompartmentalizedInformation(SCI)level clearance.
- Five(5)Years of experience inHelp Deskenvironments.
- The candidate will be required to participate in 12 weeks training upon hire. During this training candidate will be responsible for completing all required activities of training including participation in a bootcamp and lab. Upon completion of training participant will be required to complete and pass an exam for certification.
Desired:
Experience supporting COOP Sites and testing COOP requirements including switch-over and data backups
DoD 8140 certification(s)
Four-Year or higher degree in a computer- or information sciencerelated field.
Experience in DoD or a government IT support environment
Physical and Environmental Conditions
Work to beperformedout ofCrystal City VA supporting various missions across thearea of responsibility.
Must be able to sit forlong periodsof time in an office setting
Must be able to travel as needed to Colorado City CO
Additional Benefits
Performance Bonuses and annual salary reviews
Healthdentaland visioninsurance
Short Term Disability Long Term Disability and Life Insurance
401(k) plan with company match
Opportunities for professional growth and development
A collaborative and inclusive work environment
ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race religion creed color national origin ancestry sex (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age medical condition marital or domestic partner status sexual orientation gender gender identity gender expression and transgender status mental disability or physical disability genetic information military or veteran status citizenship low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems th ... View more
