Consumer Sales Rep (mfd)

As a Consumer Sales Representative you will be at the heart of our Direct-to-Consumer model acting as a trusted point of contact for consumers. Working in an office and phone-based environment you will follow up on leads arrange and send product samples and support consumers in trialling and transitioning to Oakmed products.

Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare.

Key responsibilities

The following outlines the main duties associated with the role. It is not an exhaustive list and additional tasks may be required.

• Proactively follow up on consumer leads and convert them into Oakmed consumers

• Send out product samples to consumers and guide them through next steps

• Prepare plan and manage daily consumer interactions efficiently

• Build trust-based relationships with consumers through empathetic and professional communication

• Identify cross-selling and upselling opportunities in line with consumer needs

• Participate in team meetings and actively contribute ideas and share best practice suggestions

• Maintain accurate documentation of interactions and outcomes in internal systems

Experience and Skills Required

• 13 years experience in a sales telesales or consumer-facing role (phone-based experience preferred)

• Confident and engaging telephone manner with excellent verbal communication skills

• Proven ability to build rapport and trust over the phone

• Results-driven mindset with experience working towards sales targets or conversion metrics

• Good organisational and time-management skills

• High attention to detail and accuracy

• Comfortable using multiple systems and IT applications

• Intermediate IT skills including Microsoft Office

• GCSE level literacy and numeracy (or equivalent)

• Positive proactive attitude with a passion for delivering excellent consumer experiences

• Ability to work collaboratively in a fast-growing mission-driven environment

Preferred

• Experience in Direct-to-Consumer (DTC) healthcare medical devices or pharmaceutical environments

• Previous experience supporting patients or consumers in a regulated or sensitive setting

• Understanding of needs-led cross-selling and upselling techniques

• Experience working in a fast-growing or scaling organisation

Benefits:

• Company pension scheme to support your long-term financial wellbeing

• Private medical cover helping you access healthcare when you need it

• 25 days annual leave plus bank holidays supporting a healthy worklife balance