Business Analyst (Knowledge Based Developer)
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Job Location:
Dulles Town Center, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Business Analyst will be responsible for developing organizing and maintaining a structured knowledge base and self-service content repository. This role involves creating user manuals FAQs SOPs process documentation and how-to guides while collaborating with various teams to gather accurate information. The Business Analyst will also establish content standards conduct audits manage version control and ensure content is easily searchable and accessible.
The Business Analyst will be responsible for developing organizing and maintaining a structured knowledge base and self-service content repository. This role involves creating user manuals FAQs SOPs process documentation and how-to guides while collaborating with various teams to gather accurate information. The Business Analyst will also establish content standards conduct audits manage version control and ensure content is easily searchable and accessible.
Location:Dulles Virginia United States
Responsibilities:
- Develop organize and maintain a structured knowledge base and self-service content repository.
- Create user manuals FAQs standard operating procedures (SOPs) process documentation and how-to guides.
- Collaborate with SMEs engineers product managers and support staff to gather accurate and up-to-date information.
- Establish content standards templates taxonomy and style guides for consistency across all documentation.
- Conduct content audits and gap analyses to improve accuracy and completeness.
- Manage version control and documentation lifecycle across updates and releases.
- Work within knowledge management platforms.
- Ensure knowledge base content is easily searchable discoverable and accessible to the intended audience.
- Incorporate feedback from users and continuously improve documentation based on usage and analytics.
- Conduct business analysis and research.
- Make complex analyses of data and information and make recommendations.
- Engage with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
- Prepare written materials and facilitate presentations and formal briefings.
- Develop organize and maintain a structured knowledge base and self-service content repository.
- Create user manuals FAQs standard operating procedures (SOPs) process documentation and how-to guides.
- Collaborate with SMEs engineers product managers and support staff to gather accurate and up-to-date information.
- Establish content standards templates taxonomy and style guides for consistency across all documentation.
- Conduct content audits and gap analyses to improve accuracy and completeness.
- Manage version control and documentation lifecycle across updates and releases.
- Work within knowledge management platforms.
- Ensure knowledge base content is easily searchable discoverable and accessible to the intended audience.
- Incorporate feedback from users and continuously improve documentation based on usage and analytics.
- Conduct business analysis and research.
- Make complex analyses of data and information and make recommendations.
- Engage with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
- Prepare written materials and facilitate presentations and formal briefings.
Required Skills & Certifications:
- 5 years of experience as a Technical Writer Knowledge Manager or similar role.
- Proven experience building or revamping knowledge base systems from the ground up.
- Strong written and verbal communication skills with a focus on clarity and usability.
- Proficient with knowledge management and documentation tools.
- Ability to translate technical concepts into simple actionable content.
- 5 years of experience conducting business analysis.
- Bachelors Degree from an accredited college or university in Business or Statistics.
- 5 years of experience as a Technical Writer Knowledge Manager or similar role.
- Proven experience building or revamping knowledge base systems from the ground up.
- Strong written and verbal communication skills with a focus on clarity and usability.
- Proficient with knowledge management and documentation tools.
- Ability to translate technical concepts into simple actionable content.
- 5 years of experience conducting business analysis.
- Bachelors Degree from an accredited college or university in Business or Statistics.
Preferred Skills & Certifications:
- Familiarity with content organization strategies like topic-based authoring metadata tagging and content hierarchies.
- Experience working with technical teams in IT product or software development environments.
- Exceptional communications skills.
- Familiarity with content organization strategies like topic-based authoring metadata tagging and content hierarchies.
- Experience working with technical teams in IT product or software development environments.
- Exceptional communications skills.
Special Considerations:
- Not specified.
- Not specified.
Scheduling:
- Not specified.
- Not specified.
Key Skills
- Internal Audit
- Accomodation
- Facilities Management
- Jpa
- Government
- Architecture
